BMW of Rockville - Service Center

Good service. Service coordinator stopped picking up phone after service authorization. May be too busy unlike his colleagues?? Service coordinator stopped picking up phone after service authorization. May be too busy unlike his colleagues?? More

I’ve been a long-standing customer of this dealership, and received good, efficient and friendly services…in particular Eric. Thanks and received good, efficient and friendly services…in particular Eric. Thanks More

Purchased tire insurance and ended up with large piece of metal in tire. I drove directly to dealership, they assessed immediately, said they needed to order new tire and had me in a loaner car, all within 3 metal in tire. I drove directly to dealership, they assessed immediately, said they needed to order new tire and had me in a loaner car, all within 30 minutes. They had a new tire ordered and my car ready within two days. When I picked up the car, they had already handled the insurance piece and I only need to pay copay and I was on my way! More

Service advisors are good most of the time, but the parts department can be unprofessional. department can be unprofessional. More

Everyone is very professional. My car was serviced in a reasonable time. Everything was explained to me. My service manager Ali was very professional and helpful. I was greeted and My car was serviced in a reasonable time. Everything was explained to me. My service manager Ali was very professional and helpful. I was greeted and treated with respect at the cashier’s office. My car was returned to me cleaned. The waiting area was clean and comfortable. More

Jarred Brown was outstanding. I have been going to dealership for nearly 20 years and he was the best. He listened and was responsive. He is an employee that should be valued I have been going to dealership for nearly 20 years and he was the best. He listened and was responsive. He is an employee that should be valued above others. More

Waited far longer than promised. 1 service request (right rear turn signal bulb) omitted. Car not washed. 1 service request (right rear turn signal bulb) omitted. Car not washed. More

My service writer was excellent. Very professional and knowledgeable. Nice guy. Above all, extremely helpful. Kudos to Mr. Jose Miranda. I could not have asked for a better person. Very professional and knowledgeable. Nice guy. Above all, extremely helpful. Kudos to Mr. Jose Miranda. I could not have asked for a better person. More

Great visit. Prompt effective and efficient service. It couldn’t have gone better. Diagnosed and repaired in two hours. Prompt effective and efficient service. It couldn’t have gone better. Diagnosed and repaired in two hours. More

Outstanding service! Jaime and Jared were absolutely incredible! Best BMW dealership experience I have ever had. I would highly recommend this dealership. 15/10!!! Jaime and Jared were absolutely incredible! Best BMW dealership experience I have ever had. I would highly recommend this dealership. 15/10!!! More