BMW of Rockville - Service Center

Ali went kept me in the loop while working with insurance company.He was very professional and attentive even when the adjuster was dragging his foot. company.He was very professional and attentive even when the adjuster was dragging his foot. More

Professional approach and knowledge of their work. Courteous and respectful towards customers. Good execution of the task. Upfront and honest about what needs to be done. Courteous and respectful towards customers. Good execution of the task. Upfront and honest about what needs to be done. More

This dealership is very professional. Staff are knowledgeable and courteous. They explained the issues and solutions clearly and concisely Staff are knowledgeable and courteous. They explained the issues and solutions clearly and concisely More

Eric Clark was very informed, professional and attentive. Very importantly he was always accessible.when called. Very importantly he was always accessible.when called. More

Fast, efficient and friendly. Great operation and very comprehensive report on vehicle health. Especially liked the video. Great operation and very comprehensive report on vehicle health. Especially liked the video. More

Loyal, respectful, friendly and very gentle , I liked his attitude and manner in which is very appropriate for BMW loyal customers attitude and manner in which is very appropriate for BMW loyal customers More

Rolled in with low air pressure in one tire and the welcoming customer service rep saw the nail immediately. Asking about time for completion, I found out I needed a new tire (ouch). But the replacemen welcoming customer service rep saw the nail immediately. Asking about time for completion, I found out I needed a new tire (ouch). But the replacement was done quickly. I was real happy on the way home. More

Your team did a great job completing a recall repair. Jose Alvarez and the technician that made the repair were very impressive. The repair was made in a timely manner and that was important to us. Jose Alvarez and the technician that made the repair were very impressive. The repair was made in a timely manner and that was important to us. More

Clean, fast and honest,good location. Service personnel great, everyone’s always ready to help, I am glad is so close to my home Service personnel great, everyone’s always ready to help, I am glad is so close to my home More

Terrific! On time service/ recall immediately taken care of/ very polite front desk staff/ truly knowledgeable and helpful service guy”RICK”! On time service/ recall immediately taken care of/ very polite front desk staff/ truly knowledgeable and helpful service guy”RICK”! More