BMW of Rockville - Service Center

Brought in X5, rear hatch not opening and closing properly. I thought there were 4 screws and two were missing. I was able to tighten two, but not 100% tight. I had called to make an appointment, properly. I thought there were 4 screws and two were missing. I was able to tighten two, but not 100% tight. I had called to make an appointment, but never received a return call... so I drove there, hoping they could fix hatch while I waited. Not possible. They paid for Uber home. Few hours later, car fixed. At home I opened the back hatch and still just 2 screws. They just tightened two screws. Total bill $189. Feeling 100% ripped off. More

My current BMW is my fourth BMW that I've owned. I've dealt with many of the area's dealerships when it comes to buying, selling, and most importantly, service. BMW of Rockville is the stand out w I've dealt with many of the area's dealerships when it comes to buying, selling, and most importantly, service. BMW of Rockville is the stand out winner in all areas. They made buying my X7 hassle free and the service is amazing. They have made sure that I receive all the benefits that BMW offers me (free, of course) and has always been upfront about concerns and/or cost of maintenance. I especially love that they give me a loaner when they know they will be keeping the car for more than a day. Thank you, BMW of Rockville, for making my life easy! More

Outstanding service. Joel was amazing. He asked me to ride for a test drive to ensure my problem was fixed. This is my 4th BMW and this has never happened. I drive from Joel was amazing. He asked me to ride for a test drive to ensure my problem was fixed. This is my 4th BMW and this has never happened. I drive from Annapolis for this great dealership. I bought my car here too. More

The techs are very professional and friendly. I have been using this service location for years and never had a complaint. Will definitely keep using this service location in the future. I have been using this service location for years and never had a complaint. Will definitely keep using this service location in the future. More

Very pleasant and professional staff. Everything was done and on time. I would highly recommend them. Everything was done and on time. I would highly recommend them. More

The service department was first class, better than it had been on previous occasions. My disappointment was because 3 years ago I bought 2 extended service plans for about $3,000 total that I never ever had been on previous occasions. My disappointment was because 3 years ago I bought 2 extended service plans for about $3,000 total that I never ever used, probably because I only put 11,000 miles on the car in those 3 years, I was still under mileage, but the time had expired. I was sold at that time on the idea I would need brakes and the warranty would pay for that work. Now, when I need brakes it will be on me. More

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The service done was good replacing the window regulator. The only regret is I had was a knife in the driver door pocket that was there is now it is missing; now maybe I should take the car elsewhere in the The only regret is I had was a knife in the driver door pocket that was there is now it is missing; now maybe I should take the car elsewhere in the future since whatever is left in the car will not be there when it is picked up if taken to your facility after being serviced. More

BMW at Rockville has great services. They have reasonable prices, nice serviceman, great tech, and great transportation. They have reasonable prices, nice serviceman, great tech, and great transportation. More

Everyone was amazing to deal with! Omar and Matt kept me updated and took care of me no questions asked! I highly recommend them. After dealing with a frustrating experience at anoth Omar and Matt kept me updated and took care of me no questions asked! I highly recommend them. After dealing with a frustrating experience at another dealer, this was refreshing and I am feeling thankful that I know I will be taking my car to Rockville from now on. More