BMW of Rockville - Service Center

Although the service center was very busy and crowded, I received clear and friendly attention to my needs. Jarrod Brown was helpful and took care to explain and give me the information I needed in spite of received clear and friendly attention to my needs. Jarrod Brown was helpful and took care to explain and give me the information I needed in spite of the enormous number of waiting customers. More

Helpful, cordial and clean waiting room. Didn’t have an appointment but they still took care of my car same day Didn’t have an appointment but they still took care of my car same day More

To get just brake fluid replaced I have to wait 3 hours, when I'm told it is going to be one hour to a maximum of 1 1/2 hours. If it is going to be that long, I should be given a loaner. Lexus would neve when I'm told it is going to be one hour to a maximum of 1 1/2 hours. If it is going to be that long, I should be given a loaner. Lexus would never do this. More

I want to say special thank you to Mr. Matthew Reid and Mr. Joel Mugisha at this BMW dealership. Mr. Reid has an excellent commitment and diligent to provide customers satisfaction. They h Matthew Reid and Mr. Joel Mugisha at this BMW dealership. Mr. Reid has an excellent commitment and diligent to provide customers satisfaction. They have done amazing job done to fix my vehicle. I would definitely recommend taking your vehicle to this dealership for any type of service. More

Its was a recall repair. I was early and the technician late. Every thing turned out fine. I was early and the technician late. Every thing turned out fine. More

Had a wonderful experience with Will getting my X7 serviced. He made the entire process very easy. Went out of his way to make sure I had transportation to a from the dealership, kept me informed of w serviced. He made the entire process very easy. Went out of his way to make sure I had transportation to a from the dealership, kept me informed of what was going on with my car and had great communication. More

everything about this dealership is amazing! very new, clean state of the art building with the most professional people working there. very new, clean state of the art building with the most professional people working there. More

The service advisor and mechanic were great! ! I also loved the fact that they did not try to sell me things I didn’t need; and the mechanic sent me a video of his inspection. The receptionist’s ! I also loved the fact that they did not try to sell me things I didn’t need; and the mechanic sent me a video of his inspection. The receptionist’s conduct needs improvement though. More

Fantastic service! Matt Reed and his team are efficient, courteous, and dedicated to providing outstanding customer service. Thank You Eric for making my first servic Matt Reed and his team are efficient, courteous, and dedicated to providing outstanding customer service. Thank You Eric for making my first service exemplary. More

Staff is always courteous and friendly. I’m always comfortable if I have to wait for my vehicle. My service representative, Will Rodriguez, always carefully explains what my car needs, and I’m always comfortable if I have to wait for my vehicle. My service representative, Will Rodriguez, always carefully explains what my car needs, and answers any questions I might have. More