BMW of Rockville - Service Center

I want to say special thank you to Mr. Matthew Reid and Mr. Joel Mugisha at this BMW dealership. Mr. Reid has an excellent commitment and diligent to provide customers satisfaction. They h Matthew Reid and Mr. Joel Mugisha at this BMW dealership. Mr. Reid has an excellent commitment and diligent to provide customers satisfaction. They have done amazing job done to fix my vehicle. I would definitely recommend taking your vehicle to this dealership for any type of service. More

Its was a recall repair. I was early and the technician late. Every thing turned out fine. I was early and the technician late. Every thing turned out fine. More

Had a wonderful experience with Will getting my X7 serviced. He made the entire process very easy. Went out of his way to make sure I had transportation to a from the dealership, kept me informed of w serviced. He made the entire process very easy. Went out of his way to make sure I had transportation to a from the dealership, kept me informed of what was going on with my car and had great communication. More

everything about this dealership is amazing! very new, clean state of the art building with the most professional people working there. very new, clean state of the art building with the most professional people working there. More

The service advisor and mechanic were great! ! I also loved the fact that they did not try to sell me things I didn’t need; and the mechanic sent me a video of his inspection. The receptionist’s ! I also loved the fact that they did not try to sell me things I didn’t need; and the mechanic sent me a video of his inspection. The receptionist’s conduct needs improvement though. More

Fantastic service! Matt Reed and his team are efficient, courteous, and dedicated to providing outstanding customer service. Thank You Eric for making my first servic Matt Reed and his team are efficient, courteous, and dedicated to providing outstanding customer service. Thank You Eric for making my first service exemplary. More

Staff is always courteous and friendly. I’m always comfortable if I have to wait for my vehicle. My service representative, Will Rodriguez, always carefully explains what my car needs, and I’m always comfortable if I have to wait for my vehicle. My service representative, Will Rodriguez, always carefully explains what my car needs, and answers any questions I might have. More

I visited this location when I was in the Maryland area on April 22nd, 2023 to have my oil changed. They offered to wash my car and when they did there was several scratches put on my passenger door. They on April 22nd, 2023 to have my oil changed. They offered to wash my car and when they did there was several scratches put on my passenger door. They offered to buff them out, however I did explain to them that I was just visiting and was leaving out the next day. I asked if they could set something up for me at the Fayetteville, North Carolina Dealership Service manager said that is something that needed to be worked out with Scott Cascone or Matt Reid. I have called numerous of times and left messages each time and has yet to receive a call back which I fell is very unprofessional. So I am still waiting on a call back from someone so I can get the scratches buffed out of my car door. More

Happy with the services, except for not having received the one requested for the upgrade of an App required in the car system. It sounds strange that a BMW center says they can’t make the upgrade. the one requested for the upgrade of an App required in the car system. It sounds strange that a BMW center says they can’t make the upgrade. More