BMW of Rockville - Service Center

Service process went very smooth. My service agent Juan Carlos shared the video of my vehicle being inspected. i really liked the video where it showed the condition of my cars brakes My service agent Juan Carlos shared the video of my vehicle being inspected. i really liked the video where it showed the condition of my cars brakes and tires. More

I had good luck Experience in getting my car serviced. They even washed my car for free. They even washed my car for free. More

I was disappointed that the snack section did not provide anything else other than drinks. anything else other than drinks. More

Jaime at BMW Rockville was great. Super helpful- explained everything and service was completed as promised . Super helpful- explained everything and service was completed as promised . More

My first BMW, and the service advisors has been very helpful and my new experience. 😊 helpful and my new experience. 😊 More

Excellent service! ! My service advisor knows exactly what problems with my vehicle. I think I got the best service Robert and his team. Thank you Robert! ! My service advisor knows exactly what problems with my vehicle. I think I got the best service Robert and his team. Thank you Robert! More

Although the service center was very busy and crowded, I received clear and friendly attention to my needs. Jarrod Brown was helpful and took care to explain and give me the information I needed in spite of received clear and friendly attention to my needs. Jarrod Brown was helpful and took care to explain and give me the information I needed in spite of the enormous number of waiting customers. More

outstanding service. the service adviser was very helpful, polite, informative and professional. I am very pleased with total service done. the service adviser was very helpful, polite, informative and professional. I am very pleased with total service done. More

Helpful, cordial and clean waiting room. Didn’t have an appointment but they still took care of my car same day Didn’t have an appointment but they still took care of my car same day More

To get just brake fluid replaced I have to wait 3 hours, when I'm told it is going to be one hour to a maximum of 1 1/2 hours. If it is going to be that long, I should be given a loaner. Lexus would neve when I'm told it is going to be one hour to a maximum of 1 1/2 hours. If it is going to be that long, I should be given a loaner. Lexus would never do this. More