BMW of Rockville - Service Center

Had a "check engine light" problem with 2017 X1 -- service specialist found it was a known software flaw...had it fixed and ready for me the next day, as expected, with costs covered. Also arranged co service specialist found it was a known software flaw...had it fixed and ready for me the next day, as expected, with costs covered. Also arranged courtesy transport home and back the next day. I Leo that car! More

Quick and kind service with smart solutions to a tire issue - deeply appreciated the resourcefulness issue - deeply appreciated the resourcefulness More

I enjoyed my Experience with the repair side of the house. The staff was incredibly kind! house. The staff was incredibly kind! More

Prompt, knowledgeable and courteous service. Ensured that I had a ride home. Kept me apprised of progress on my vehicle. Ensured that I had a ride home. Kept me apprised of progress on my vehicle. More

Outstanding Customer Service Experience - 10/10 Stars! I recently had the pleasure of engaging with the customer service team at BMW, and I must say that my experience was nothing short of exceptional. I I recently had the pleasure of engaging with the customer service team at BMW, and I must say that my experience was nothing short of exceptional. I am thrilled to give them a perfect 10/10 rating for their outstanding service. From the moment I reached out for assistance, the customer service representatives, in special William Rodriguez, were on point and displayed a remarkable level of professionalism and expertise. They demonstrated a genuine commitment to ensuring my needs were met promptly and efficiently. One aspect that truly impressed me was the value they provided for the services rendered. The cost for the service I required was reasonable and fair, considering the high quality of the service delivered. They offered transparent pricing, explained all the details, and answered all my queries patiently. Without hesitation, I highly recommend BMW's customer service to anyone seeking exceptional automotive assistance. More

The Service center was amazing. The person who helped me was more friendly and thoughtful than I could have ever hoped for! I am very impressed and will certainly return. The person who helped me was more friendly and thoughtful than I could have ever hoped for! I am very impressed and will certainly return. More

Omar was wonderful. He took care of everything that needed to be done and quickly. He took care of everything that needed to be done and quickly. More

Purchasing the car was fine. After that, not good. Pushed in purchasing the extended warranty. Although it was true that I could cancel that decision, loan payments were then loc After that, not good. Pushed in purchasing the extended warranty. Although it was true that I could cancel that decision, loan payments were then locked in. So although that meant the loan would be paid off quicker, still stuck with the higher monthly payments during the loan period. Not good. Not happy. Service department? Service advisers don't answer the phones and don't recall calls, although I must say it has only been a month since I left about 5 messages. So maybe they might still call back. As the saying goes, don't hold your breath. More

Omar was amazing at taking care of everything I needed while car was serviced at dealership. while car was serviced at dealership. More