BMW of Rockville - Service Center

Prompt, knowledgeable and courteous service. Ensured that I had a ride home. Kept me apprised of progress on my vehicle. Ensured that I had a ride home. Kept me apprised of progress on my vehicle. More

Outstanding Customer Service Experience - 10/10 Stars! I recently had the pleasure of engaging with the customer service team at BMW, and I must say that my experience was nothing short of exceptional. I I recently had the pleasure of engaging with the customer service team at BMW, and I must say that my experience was nothing short of exceptional. I am thrilled to give them a perfect 10/10 rating for their outstanding service. From the moment I reached out for assistance, the customer service representatives, in special William Rodriguez, were on point and displayed a remarkable level of professionalism and expertise. They demonstrated a genuine commitment to ensuring my needs were met promptly and efficiently. One aspect that truly impressed me was the value they provided for the services rendered. The cost for the service I required was reasonable and fair, considering the high quality of the service delivered. They offered transparent pricing, explained all the details, and answered all my queries patiently. Without hesitation, I highly recommend BMW's customer service to anyone seeking exceptional automotive assistance. More

The Service center was amazing. The person who helped me was more friendly and thoughtful than I could have ever hoped for! I am very impressed and will certainly return. The person who helped me was more friendly and thoughtful than I could have ever hoped for! I am very impressed and will certainly return. More

Omar was wonderful. He took care of everything that needed to be done and quickly. He took care of everything that needed to be done and quickly. More

Purchasing the car was fine. After that, not good. Pushed in purchasing the extended warranty. Although it was true that I could cancel that decision, loan payments were then loc After that, not good. Pushed in purchasing the extended warranty. Although it was true that I could cancel that decision, loan payments were then locked in. So although that meant the loan would be paid off quicker, still stuck with the higher monthly payments during the loan period. Not good. Not happy. Service department? Service advisers don't answer the phones and don't recall calls, although I must say it has only been a month since I left about 5 messages. So maybe they might still call back. As the saying goes, don't hold your breath. More

Omar was amazing at taking care of everything I needed while car was serviced at dealership. while car was serviced at dealership. More

Proffessional and friendly service for the last twenty years.Great communication and everything done on time. years.Great communication and everything done on time. More

My experience at BMW Rockville was excellent. They were thorough and quick with the work that needed to be done. They sent me a video of the underside of my car, and told me I didn’t need repairs They were thorough and quick with the work that needed to be done. They sent me a video of the underside of my car, and told me I didn’t need repairs on certain things yet, but giving me a timeline for when things like tires and brake pads would need replacing (with video evidence). And they even washed and vacuumed out my car before delivering it back to me. I appreciated the service! More

Juan Carlos Rodriguez has been our service representative at BMW Rockville for more than 10 years. We trust him implicitly. JC is the reason we have our vehicles, my wife's 540i and my 240M, serviced at BMW at BMW Rockville for more than 10 years. We trust him implicitly. JC is the reason we have our vehicles, my wife's 540i and my 240M, serviced at BMW Rockville. He always sets realistic expectations and meets them each time. We wouldn't consider going anywhere else. More

Service process went very smooth. My service agent Juan Carlos shared the video of my vehicle being inspected. i really liked the video where it showed the condition of my cars brakes My service agent Juan Carlos shared the video of my vehicle being inspected. i really liked the video where it showed the condition of my cars brakes and tires. More