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BMW of Rockville - Service Center

Rockville, MD

4.6
604 Reviews

604 Reviews of BMW of Rockville - Service Center

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July 07, 2023

Provide Great customer service. Professional and efficient with great communication. Comfortable setting and very accommodating. More

by gg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Jul 11, 2023 -

BMW of Rockville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 05, 2023

People were courteous. Service was completed before the estimated completion time. I scheduled the service in person because I unable to make an appointment over the phone. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Pacheco
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Jul 06, 2023 -

BMW of Rockville responded

Hi Greg, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 04, 2023

I paid for a tire rotation and alignment and I know for a fact that my tires were not rotated! I’m pissed!!! Rockville BMW is a huge disappointment! More

by Wisdom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ali
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Jul 05, 2023 -

BMW of Rockville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 885-8171 to discuss what we can do to help.

July 04, 2023

Flat tire diagnosed almost immediately, measurements of tread shown to me clearly indicating need for 2 tires to replace, alignment performed, out in 2 hours. Very efficient and polite. More

by tombulleit57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Jul 06, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 03, 2023

Woke up to my tired having a screw in it. I took it in and they had me in and out in about an hour and forty-five mins with NO appointment. Very pleased! More

by Lala12_82
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Jul 04, 2023 -

BMW of Rockville responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 03, 2023

Brought my new car in two times for oil changes. Work was done in a timely manner. Everyone was extremely nice and helpful More

by gaillts
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
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Jul 04, 2023 -

BMW of Rockville responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 02, 2023

Had a "check engine light" problem with 2017 X1 -- service specialist found it was a known software flaw...had it fixed and ready for me the next day, as expected, with costs covered. Also arranged co More

by cjonescarroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Rodriguez
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Jul 04, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 30, 2023

Horrible service. Been calling for four days to get info on when car will be ready, just been able to leave messages, no call back. Cars been in shop two weeks, commu More

by Estebandr
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Joel
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June 30, 2023

Quick and kind service with smart solutions to a tire issue - deeply appreciated the resourcefulness More

by Danpchung43
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris
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Jul 03, 2023 -

BMW of Rockville responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2023

I enjoyed my Experience with the repair side of the house. The staff was incredibly kind! More

by Dr.D
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Jul 03, 2023 -

BMW of Rockville responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

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