BMW of Rockville - Service Center

It was the first service for my BMW X5. Robert explained to me everything that I was expecting. They provided me with Lyft services for drop-off and pick-up. Strongly recommended! Robert explained to me everything that I was expecting. They provided me with Lyft services for drop-off and pick-up. Strongly recommended! More

My family and I have always worked with Ali in the service department. He makes you feel welcomed, always is professional, and helps in any way possible. Ali makes sure that I'm taken care of. Great c service department. He makes you feel welcomed, always is professional, and helps in any way possible. Ali makes sure that I'm taken care of. Great communicator and very knowledgeable. Will continue to bring my BMWs and families BMW back to Ali. More

We love Omar! Super helpful, kind, and communicative. We hope he never leaves! The entire staff is professional, efficient, and courteous. Wonderful customer ser Super helpful, kind, and communicative. We hope he never leaves! The entire staff is professional, efficient, and courteous. Wonderful customer service all around. More

The mechanics are meticulous and used their expert knowledge of BMW vehicles to ensure everything was in top shape. I was impressed by the level of care and attention to detail they showed. Furthermor knowledge of BMW vehicles to ensure everything was in top shape. I was impressed by the level of care and attention to detail they showed. Furthermore, they were transparent about costs and the time it would take for the service, keeping me informed every step of the way. But what sets BMW Rockville apart is not just the technical service, but the overall customer experience. The staff made sure I was comfortable during my wait, providing a clean and comfortable lounge area. In a world where the customer experience is increasingly important, BMW Rockville truly shines. I will definitely be returning for future services and highly recommend them to other BMW owners who want the best for their vehicle. More

Provide Great customer service. Professional and efficient with great communication. Comfortable setting and very accommodating. Professional and efficient with great communication. Comfortable setting and very accommodating. More

People were courteous. Service was completed before the estimated completion time. I scheduled the service in person because I unable to make an appointment over the phone. Service was completed before the estimated completion time. I scheduled the service in person because I unable to make an appointment over the phone. More

I paid for a tire rotation and alignment and I know for a fact that my tires were not rotated! I’m pissed!!! Rockville BMW is a huge disappointment! fact that my tires were not rotated! I’m pissed!!! Rockville BMW is a huge disappointment! More

Flat tire diagnosed almost immediately, measurements of tread shown to me clearly indicating need for 2 tires to replace, alignment performed, out in 2 hours. Very efficient and polite. tread shown to me clearly indicating need for 2 tires to replace, alignment performed, out in 2 hours. Very efficient and polite. More

Woke up to my tired having a screw in it. I took it in and they had me in and out in about an hour and forty-five mins with NO appointment. Very pleased! I took it in and they had me in and out in about an hour and forty-five mins with NO appointment. Very pleased! More

Brought my new car in two times for oil changes. Work was done in a timely manner. Everyone was extremely nice and helpful Work was done in a timely manner. Everyone was extremely nice and helpful More