BMW of Rockville - Service Center

Consultant knowledge of customer requirement. He also provided great customer services. I would recommend this service center to my friends and family. He also provided great customer services. I would recommend this service center to my friends and family. More

Service was professional and on time. Wheel rotation and alignment was accomplished….a bit pricey. Wheel rotation and alignment was accomplished….a bit pricey. More

Work was done efficiently. Jose Miranda was a great service professional with which to work. Jose Miranda was a great service professional with which to work. More

From beginning to end my service advisor, William Rodrigues, answered & explained all my concerns & questions. Rodrigues, answered & explained all my concerns & questions. More

Fast & accomodating service for the recall. Very convenient to adjust schedules online. The service advisor was very polite and professional. Assessment of the repair items were useful. Very convenient to adjust schedules online. The service advisor was very polite and professional. Assessment of the repair items were useful. More

Customer Service was excellent. And, I was able to pick up my vehicle earlier than expected. And, I was able to pick up my vehicle earlier than expected. More

It was the first service for my BMW X5. Robert explained to me everything that I was expecting. They provided me with Lyft services for drop-off and pick-up. Strongly recommended! Robert explained to me everything that I was expecting. They provided me with Lyft services for drop-off and pick-up. Strongly recommended! More

My family and I have always worked with Ali in the service department. He makes you feel welcomed, always is professional, and helps in any way possible. Ali makes sure that I'm taken care of. Great c service department. He makes you feel welcomed, always is professional, and helps in any way possible. Ali makes sure that I'm taken care of. Great communicator and very knowledgeable. Will continue to bring my BMWs and families BMW back to Ali. More

We love Omar! Super helpful, kind, and communicative. We hope he never leaves! The entire staff is professional, efficient, and courteous. Wonderful customer ser Super helpful, kind, and communicative. We hope he never leaves! The entire staff is professional, efficient, and courteous. Wonderful customer service all around. More

The mechanics are meticulous and used their expert knowledge of BMW vehicles to ensure everything was in top shape. I was impressed by the level of care and attention to detail they showed. Furthermor knowledge of BMW vehicles to ensure everything was in top shape. I was impressed by the level of care and attention to detail they showed. Furthermore, they were transparent about costs and the time it would take for the service, keeping me informed every step of the way. But what sets BMW Rockville apart is not just the technical service, but the overall customer experience. The staff made sure I was comfortable during my wait, providing a clean and comfortable lounge area. In a world where the customer experience is increasingly important, BMW Rockville truly shines. I will definitely be returning for future services and highly recommend them to other BMW owners who want the best for their vehicle. More