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BMW of Rockville - Service Center

Rockville, MD

4.6
603 Reviews

603 Reviews of BMW of Rockville - Service Center

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August 04, 2023

excellent service and communication about service work required and great followup when completed for return of the vehicle More

by John T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Aug 06, 2023 -

BMW of Rockville responded

Hello, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 04, 2023

Excellent service you can trust. Jaime is the best professional service associate! Thanks BMW Rockville More

by karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
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Aug 06, 2023 -

BMW of Rockville responded

Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 02, 2023

Quick and efficient service but lacks attention to details. Used the dealer for my first scheduled car service, the tech forgot to clear my schedule service timer/notification on the car and the car w More

by bhuvanys
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Aug 04, 2023 -

BMW of Rockville responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 28, 2023

Service was timely and my service rep was highly knowledgeable and professional. Thanks so much Joel for a great experience! More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Mugisha at Rockville BMW
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Jul 31, 2023 -

BMW of Rockville responded

We are pleased to hear you had such a positive experience with us, Sue! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2023

Service was professional. Good communication with customers, Provided the video of repair which was very useful. More

by jinsmaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor: Omar Pacheco
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Jul 31, 2023 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2023

Joel was very professional. Cost for repairs was much more than expected. First loaner I was given had problems and I had to return it and get another one. Marco was very resp More

by dpmurray25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel, Marco
Report | Print
Jul 31, 2023 -

BMW of Rockville responded

Thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 885-8171 to discuss what we can do to help.

July 27, 2023

Tech support desk outstanding brought my car for service was done on time .Thanks again for the whole team More

by seifu_boku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Jul 31, 2023 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 25, 2023

Jose Miranda was very professional and fast at getting our 2019 BMW X3 x drive 30i serviced. More

by Ren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Miranda
Report | Print
Jul 26, 2023 -

BMW of Rockville responded

Hi Ren, we're happy you found our staff so supportive during your experience here at BMW of Rockville. Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2023

Friendly and efficient service. Good communication with customer centric approach. Also very knowledgeable. Thank you More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jul 26, 2023 -

BMW of Rockville responded

Hi Fred, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 24, 2023

Consultant knowledge of customer requirement. He also provided great customer services. I would recommend this service center to my friends and family. More

by j13j132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Report | Print
Jul 26, 2023 -

BMW of Rockville responded

Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of BMW of Rockville and we hope to be of service again in the future.

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