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BMW of Rockville - Service Center

Rockville, MD

4.6
608 Reviews

608 Reviews of BMW of Rockville - Service Center

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August 07, 2023

I love this place, fast service and friendly costumer service Thank you, I recommended 100% bmw Rockville More

by Carolprem22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José
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Aug 09, 2023 -

BMW of Rockville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 06, 2023

Excelente customer service and very helpful to complete work on time. I would recommend taking your BMW for service. More

by Jaimep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Aug 08, 2023 -

BMW of Rockville responded

Hello, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

Excellent service; friendly, knowledgeable and professional staff. The service staff managed communications about my vehicle in an excellent manor. More

by Schoenwolfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
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Aug 07, 2023 -

BMW of Rockville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Rockville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 04, 2023

The Service associate is very professional, explained the services the my car needed and took care it while I was waiting at beautiful showroom checking out new and pre-certified vehicle inventory. More

by NB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Mahamadou Souley
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Aug 06, 2023 -

BMW of Rockville responded

Hello, Thank you again for taking the time to let us know how we did. We hope you have a great day! If you need more help, our team is available to talk -- safe travels!

August 04, 2023

BMW Rockville is the greatest! They are always on time and super knowledgeable. My service advisor was just as amazing as my sales and finance team. More

by Joey.bronstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Pacheco Nicholas Fotos-Lawton Christian Fotos-Lawton
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Aug 06, 2023 -

BMW of Rockville responded

Hello, Thanks so much for the warm recommendation of the team, Drive safe, and we'll see you on the road.

August 04, 2023

excellent service and communication about service work required and great followup when completed for return of the vehicle More

by John T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Aug 06, 2023 -

BMW of Rockville responded

Hello, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 04, 2023

Excellent service you can trust. Jaime is the best professional service associate! Thanks BMW Rockville More

by karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
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Aug 06, 2023 -

BMW of Rockville responded

Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 02, 2023

Quick and efficient service but lacks attention to details. Used the dealer for my first scheduled car service, the tech forgot to clear my schedule service timer/notification on the car and the car w More

by bhuvanys
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Aug 04, 2023 -

BMW of Rockville responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 28, 2023

Service was timely and my service rep was highly knowledgeable and professional. Thanks so much Joel for a great experience! More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Mugisha at Rockville BMW
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Jul 31, 2023 -

BMW of Rockville responded

We are pleased to hear you had such a positive experience with us, Sue! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2023

Service was professional. Good communication with customers, Provided the video of repair which was very useful. More

by jinsmaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor: Omar Pacheco
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Jul 31, 2023 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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