Back

BMW of Rockville - Service Center

Rockville, MD

4.6
604 Reviews

604 Reviews of BMW of Rockville - Service Center

Sort by
August 16, 2023

My first time using the service department. Excellent service and prompt communication..Would definitely recommend. More

by ahoomani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Aug 18, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Rockville and we hope to be of service again in the future.

August 16, 2023

Excellent service always! I enjoy having coffee while waiting a reasonable time when my car needs something easy. And I get back my car cleaned! Rockville BMW is the best! Tha More

by Sonsonena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric and staff
Aug 18, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 14, 2023

The service I receive in the service department is always consistent, efficient, timely, and courteous. More

by nljesquire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Aug 17, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 12, 2023

very helpful and covered everything that needed to be worked on; including what a previous shop didn’t inform me about. More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Aug 14, 2023 -

BMW of Rockville responded

Hi Dean! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 12, 2023

Omar Pacheco is friendly, knowledgeable, and responsive. And Josh always greets you with a smile. Great team! More

by JoeG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar, Josh, Anival
Aug 14, 2023 -

BMW of Rockville responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 09, 2023

Many thanks to Service Rep Joel Mugisha for his outstanding handling of the annual service of my 2018 X2. He processed my arrival speedily and efficiently, provided a ride for me to get home, and t More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Mugisha
Aug 11, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 07, 2023

I love this place, fast service and friendly costumer service Thank you, I recommended 100% bmw Rockville More

by Carolprem22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José
Aug 09, 2023 -

BMW of Rockville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 06, 2023

Excelente customer service and very helpful to complete work on time. I would recommend taking your BMW for service. More

by Jaimep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 08, 2023 -

BMW of Rockville responded

Hello, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

Excellent service; friendly, knowledgeable and professional staff. The service staff managed communications about my vehicle in an excellent manor. More

by Schoenwolfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Aug 07, 2023 -

BMW of Rockville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Rockville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 04, 2023

The Service associate is very professional, explained the services the my car needed and took care it while I was waiting at beautiful showroom checking out new and pre-certified vehicle inventory. More

by NB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Mahamadou Souley
Aug 06, 2023 -

BMW of Rockville responded

Hello, Thank you again for taking the time to let us know how we did. We hope you have a great day! If you need more help, our team is available to talk -- safe travels!

...
18
...