BMW of Rockville - Service Center

Business like and organized, I like the way customers cars are received and delivered to them after service cars are received and delivered to them after service More

I made a 9am appt. for drop-off for a routine service at BMW of Rockville (an oil change). I arrived there on time and was told I would have to wait 10 minutes for the for drop-off for a routine service at BMW of Rockville (an oil change). I arrived there on time and was told I would have to wait 10 minutes for the service writer “to sign some papers”. 30 minutes later I went to the service writer and told her I could not wait any longer or I would miss a doctor's appt. So I left and later got a call from a service assistant with a list of things they wanted to know if I want done like new wipers ($130!) and new tires, alignment and balance (for over $2,000). So basically I was supposed to hang around while they find stuff to sell me. So I got an oil change for $250. But no free car wash (“not up today”). Service at BMW of Rockville is totally focused on up-selling you services that you may or may not need. But I took their suggestions to heart and looked at BMW of Rockville online and found a special for tires, buy 3 get one free yesterday. (By the way, their tire prices look competitive until they add $400 for installation! $300 more than most shops). So today, I went back to look for the special and could not find the special online. They have an online chat option, so I tried to find help there. The number took me to an Asian helpline that wanted to “sell” me a “free $100 gift card” and not too interested in finding the tire special for me. Then I tried calling the direct Service at BMW of Rockville is totally focused on up-selling you services that you may or may not need. main number. No-one answered (but it was around lunch time, so no surprise there). Just kept going back to the recorded options. After I finally found the special on my own (the tire manager didn't even know about the online special), I went back for the special and had the tires installed. The next day I went to drive and the cars says “low tire pressure warning”. The right rear had lost 25 lbs of pressure!! I took the car back and they discovered a crack in the right rear wheel. Wheel was fine before the new tires is all I know. I can't prove they cracked the wheel but at best they made the crack worse because it didn't leak before they changed the tire. So now they tell me $1200 for a new wheel! And the carwash still is not working. Looking for a used wheel now. More

The showroom, waiting room and entry way is clean, modern and bustling. People were eager to help from the minute we came in to the minute we left. We were provided a free loaner vehicle while our car was and bustling. People were eager to help from the minute we came in to the minute we left. We were provided a free loaner vehicle while our car was worked on. Exceptional service and would highly recommend. More

Juan Carlos was excellent. He was knowledgeable and took care of the repair that I needed. He was knowledgeable and took care of the repair that I needed. More

Great service and customer support. Excellent facilities. Good response time by staff. Nothing to complain about so far. Excellent facilities. Good response time by staff. Nothing to complain about so far. More

Process was smooth and easy. Will continue to use the Service Department in the future. Will continue to use the Service Department in the future. More

The customer service representative was very professional and provided excellent customer service. The vehicle was repaired in a timely manner. and provided excellent customer service. The vehicle was repaired in a timely manner. More

Excellent service center with really helpful and knowledgeable staff. They take the time to really walk through each aspect of service and provide a video walkthrough of each aspect of what was serv knowledgeable staff. They take the time to really walk through each aspect of service and provide a video walkthrough of each aspect of what was serviced. Also really appreciate the service center's efforts to be mindful of costs and theyll do their utmost to keep their pricing fair and reasonable. Absolutely love BMW of Rockville and appreciate their professionalism and they put their customers first! More

We really appreciate Jarred Brown helping guide us through the most recent servicing of our BMW. He provided professional input and advice on what services should be performed immediately and the ser through the most recent servicing of our BMW. He provided professional input and advice on what services should be performed immediately and the services that can be done in October. More

Jarrod is the reason that we went back to Rockville BMW- HE IS THE BEST!! HE IS THE BEST!! More