BMW of Rockville - Service Center

Good service provided by very nice people. Took well care of us and our car, carefully explaining the situation and our options. Took well care of us and our car, carefully explaining the situation and our options. More

William was very professional, nice and accommodating. Service was done fast and quality was very good. Service was done fast and quality was very good. More

Jarrett Brown is great! He got me in right away for my brake repair and was very diligent about getting the issue diagnosed properly. We took a test drive and he even asked He got me in right away for my brake repair and was very diligent about getting the issue diagnosed properly. We took a test drive and he even asked their service foreman to take a test drive as well. He even arranged for my car to be cleaned and detailed when I picked it up. It looks like a brand new car! More

Bmw of Rockville has earned my trust and respect by being professional with great care for the costumers, on time service and care. I will always recommend them to my friends professional with great care for the costumers, on time service and care. I will always recommend them to my friends More

Jarred Brown was an awesome representative of the dealership clearly explaining what would be done to the car and how much it would cost. He also continually communicated with the customer throughout dealership clearly explaining what would be done to the car and how much it would cost. He also continually communicated with the customer throughout the servicing. More

My service appointment was smooth and easy. Every thing was clearly explained. JC was awesome as always. Every thing was clearly explained. JC was awesome as always. More

Service length was about two hours, not including travel time to and from Northern Virginia. Totally surprised, that for FIRST time, was offered transportation back to home. Great !!! -limited waiting areas time to and from Northern Virginia. Totally surprised, that for FIRST time, was offered transportation back to home. Great !!! -limited waiting areas in dealership, and few places around to get a bite. More

I brought my iX to BMW of Rockville to change a flat tire. I left the vehicle overnight and first thing next morning, Zach in the Service Dept contacted me, said they had the tire in stock, and it would tire. I left the vehicle overnight and first thing next morning, Zach in the Service Dept contacted me, said they had the tire in stock, and it would be ready by 10:30. I received text messages keeping me informed of the status and the car was ready at the time promised. The mechanic also sent me a video showing the new tire and included comments on the tread depth and disc pad thickness of all 4 wheels. More

Though it was frustrating to come back several times about every month it seemed, Eric was very welcoming, kind and accommodating. He clearly explained everything and took all my questions and concerne about every month it seemed, Eric was very welcoming, kind and accommodating. He clearly explained everything and took all my questions and concerned swiftly and seriously. I'll always attempt to work with Eric if/when I need to bring my car in (hopefully not for some time after this). Thanks Eric! More

BMW of Rockville has been my go-to for service for the past 10 years. Always efficient, courteous, and professional service advisors and technicians. Jaime R. in the service department has been especially past 10 years. Always efficient, courteous, and professional service advisors and technicians. Jaime R. in the service department has been especially excellent. More