BMW of Rockville - Service Center

When I picked up the vehicle I found the oil change light was still on. I attempted to call the advisor a few times and left a voicemail. I called the dealer numerous times and got a receptionist who kept tr was still on. I attempted to call the advisor a few times and left a voicemail. I called the dealer numerous times and got a receptionist who kept transferring me to different advisors' voicemails. The check-in process was alright but what I found inconsistent was the pricing for the DEF top-off. One visit costs $100 and the next costs $220 because of a labor charge. More

Wonderful service and communication provided by BMW of Rockville, especially Omar, the service advisor whom eventually took over and handled my service issue. The issue needed to be reverted back to BMW Rockville, especially Omar, the service advisor whom eventually took over and handled my service issue. The issue needed to be reverted back to BMW to approve the fix and kept me updated on the matter. I also appreciated the flexibility provided by Omar on when to pick up my vehicle and return the loaner. He made sure the timing worked for my schedule. More

Great service. Facility is clean. Waiting area is nice. Thanks. See you all next time. Facility is clean. Waiting area is nice. Thanks. See you all next time. More

Efficient and always a good job. Jaime, my service advisor, facilitated my visit very well and her suggestions were welcome Jaime, my service advisor, facilitated my visit very well and her suggestions were welcome More

I had a very pleasant experience. Service took less time than they estimated. Car wash wasn’t working but they gave me a voucher to use at a later date. Service took less time than they estimated. Car wash wasn’t working but they gave me a voucher to use at a later date. More

I MET VERY PROFESSIONAL PEOPLE , THEY TREATED ME WITH GREAT RESPECT AND PROFESSIONALISM . I RECOMMAND HIS DEALER . GREAT RESPECT AND PROFESSIONALISM . I RECOMMAND HIS DEALER . More

Always available for service. .courteous. efficient and Profesional. My service representative, Jared is a pleasure to work with. .courteous. efficient and Profesional. My service representative, Jared is a pleasure to work with. More

Always give timely feedback and let me know about upcoming services. Help me avoid unnecessary up charges. upcoming services. Help me avoid unnecessary up charges. More

Dealership was friendly and informative. Service was quick and reliable. Have had nothing but good service since buying car at Rockville BMW Service was quick and reliable. Have had nothing but good service since buying car at Rockville BMW More

Staff is friendly, helpful and informative. They really helped me with navigating the repair process. They really helped me with navigating the repair process. More