BMW of Rockville - Service Center

Dropped car for service, 2023 M340 xi with 11k miles; check engine light on, Tuesday 11/7, at noon. I was given a ride home in an Uber, with the promise by Eric Clark, service advisor to update me about check engine light on, Tuesday 11/7, at noon. I was given a ride home in an Uber, with the promise by Eric Clark, service advisor to update me about the car within 2 hours. 3 hours later and no call from Eric I called myself. I was put in voice mail every time: service and even when I asked about GM. Nobody called me back that day. I was stuck home with no loaner, and supposed to live town next day. Next day. Wednesday I called again ( the 10th time), finally talked to Eric, who offered to send an Uber to take me where I had to go. Not kidding, and not funny. He offered to check the status of my car which was parked outside ( thanks for the app I knew), and said that the guy who was supposed to work on my car is nowhere to be found. At that point I asked Eric to have my car valet delivered to my home, and someone else will take over since they don't care or don't know. An awful experience, similar with the one experienced in the sales dep. of the same dealership. BMW Rockwell is NOT the place to go. To be avoided. More

Robert was excellent in the way that he communicated. Payment was easy and the loaner process was seamless. Payment was easy and the loaner process was seamless. More

Dropped in our car for service. Process was seamless, the car was ready on time, and a pick-up ride was sent to pick-me up hassle-free. Our service advisor Eric Clark was profession Process was seamless, the car was ready on time, and a pick-up ride was sent to pick-me up hassle-free. Our service advisor Eric Clark was professional, extremely courteous and provided excellent customer care. We will back for sure. Thank you! More

First time there. Since new building , service is good. Will return when it's time for service Since new building , service is good. Will return when it's time for service More

Jared always greets me with a smile and gets all paperwork, car loaners , maintenance and washes done efficiently! I’ve been using this dealership for years! paperwork, car loaners , maintenance and washes done efficiently! I’ve been using this dealership for years! More

ockville BMW providesNice and clean facilities. high-quality service. Their staff are effective and courteous. Good location. high-quality service. Their staff are effective and courteous. Good location. More

It is a Full service, excellent communication, has friendly staff, customer focused. I was very happy with the service friendly staff, customer focused. I was very happy with the service More

Rockville BMW providesNice and clean facilities. high-quality service. Their staff are effective and courteous. Good location. Nice and clean facilities. high-quality service. Their staff are effective and courteous. Good location. Nice and clean facilities. More

A very busy dealer no doubt. Inventory management (tires in my case) needs urgent work. Most critical to me though is the astoundingly poor communication to keep the clients in Inventory management (tires in my case) needs urgent work. Most critical to me though is the astoundingly poor communication to keep the clients informed of progress or lack thereof. I give credit for finally getting me a loaner vehicle since the weekend approached without my vehicle but... More

Very professional , efficient and quick. Jared is always going out if his way to help.! Jared is always going out if his way to help.! More