BMW of Rockville - Service Center

Great Service! As Always I want to take the time to thank Matt and JC for their great work and people skills I always feel appreciate it every time I come to get my As Always I want to take the time to thank Matt and JC for their great work and people skills I always feel appreciate it every time I come to get my car service for oil changes or any type of business, I always feel welcome by the staff. Special thanks to Alwyn numero UNO salesman in my book. I have the most respect and are very grateful for the way they treated me. Thank you! More

Service advisor was good, they needed to be reminded to vacuum and clean the car which has been standard at other bmw dealerships I’ve been to. They also didn’t vacuum the trunk which was a little disappoi vacuum and clean the car which has been standard at other bmw dealerships I’ve been to. They also didn’t vacuum the trunk which was a little disappointing. More

Good communication from sales through service. I was happy to get a loaner car without waiting I was happy to get a loaner car without waiting More

Joel, advisor was excellent, cordial and efficient. Loaner car service was good and fast. Good work. Loaner car service was good and fast. Good work. More

This is an amazing operation. The staff are professional, thorough and instills confidence in their customers. Personally, I have had only great experiences with them and they are The staff are professional, thorough and instills confidence in their customers. Personally, I have had only great experiences with them and they are the only ones I trust to look after my vehicle They are simply amazing!!’ More

The communication of the service advisor was completely lacking. They kept my car overnight without updating me properly so that I can arrange for other means of transportation. I had to keep texting to ge lacking. They kept my car overnight without updating me properly so that I can arrange for other means of transportation. I had to keep texting to get any updates. They didn’t return my voice message. I asked for a manager and sent me to their voice message. I will never go back here for service or recommend anyone to do so. More

Dropped car for service, 2023 M340 xi with 11k miles; check engine light on, Tuesday 11/7, at noon. I was given a ride home in an Uber, with the promise by Eric Clark, service advisor to update me about check engine light on, Tuesday 11/7, at noon. I was given a ride home in an Uber, with the promise by Eric Clark, service advisor to update me about the car within 2 hours. 3 hours later and no call from Eric I called myself. I was put in voice mail every time: service and even when I asked about GM. Nobody called me back that day. I was stuck home with no loaner, and supposed to live town next day. Next day. Wednesday I called again ( the 10th time), finally talked to Eric, who offered to send an Uber to take me where I had to go. Not kidding, and not funny. He offered to check the status of my car which was parked outside ( thanks for the app I knew), and said that the guy who was supposed to work on my car is nowhere to be found. At that point I asked Eric to have my car valet delivered to my home, and someone else will take over since they don't care or don't know. An awful experience, similar with the one experienced in the sales dep. of the same dealership. BMW Rockwell is NOT the place to go. To be avoided. More

Robert was excellent in the way that he communicated. Payment was easy and the loaner process was seamless. Payment was easy and the loaner process was seamless. More

Dropped in our car for service. Process was seamless, the car was ready on time, and a pick-up ride was sent to pick-me up hassle-free. Our service advisor Eric Clark was profession Process was seamless, the car was ready on time, and a pick-up ride was sent to pick-me up hassle-free. Our service advisor Eric Clark was professional, extremely courteous and provided excellent customer care. We will back for sure. Thank you! More

First time there. Since new building , service is good. Will return when it's time for service Since new building , service is good. Will return when it's time for service More