Back

BMW of Rockville - Service Center

Rockville, MD

4.6
604 Reviews

604 Reviews of BMW of Rockville - Service Center

Sort by
November 16, 2023

Great Service! As Always I want to take the time to thank Matt and JC for their great work and people skills I always feel appreciate it every time I come to get my More

by boys22k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo, Daniel
Nov 18, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Nov 18, 2023 -

boys22k responded

Thank you!

November 13, 2023

Service advisor was good, they needed to be reminded to vacuum and clean the car which has been standard at other bmw dealerships I’ve been to. They also didn’t vacuum the trunk which was a little disappoi More

by kaze0019
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Nov 15, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (240) 885-8171. We hope to hear from you.

November 12, 2023

Good communication from sales through service. I was happy to get a loaner car without waiting More

by cantrlope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall sales Zach service
Nov 14, 2023 -

BMW of Rockville responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.

November 11, 2023

Joel, advisor was excellent, cordial and efficient. Loaner car service was good and fast. Good work. More

by anil.sharma123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Mugisha
Nov 12, 2023 -

BMW of Rockville responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Rockville. Please don't hesitate to reach out if there's anything additional we can do for you.

November 10, 2023

This is an amazing operation. The staff are professional, thorough and instills confidence in their customers. Personally, I have had only great experiences with them and they are More

by tomharrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie, Eric, and Robert
Nov 11, 2023 -

BMW of Rockville responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 10, 2023

The communication of the service advisor was completely lacking. They kept my car overnight without updating me properly so that I can arrange for other means of transportation. I had to keep texting to ge More

by Pyae Win
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach
Nov 11, 2023 -

BMW of Rockville responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

November 09, 2023

Dropped car for service, 2023 M340 xi with 11k miles; check engine light on, Tuesday 11/7, at noon. I was given a ride home in an Uber, with the promise by Eric Clark, service advisor to update me about More

by dan526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Clark
Nov 11, 2023 -

BMW of Rockville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (240) 885-8171. We hope to hear from you.

November 09, 2023

Robert was excellent in the way that he communicated. Payment was easy and the loaner process was seamless. More

by lcantamessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 11, 2023 -

BMW of Rockville responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 07, 2023

Dropped in our car for service. Process was seamless, the car was ready on time, and a pick-up ride was sent to pick-me up hassle-free. Our service advisor Eric Clark was profession More

by nadia.m.lahham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Clark
Nov 09, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 05, 2023

First time there. Since new building , service is good. Will return when it's time for service More

by leeeeoooo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Nov 07, 2023 -

BMW of Rockville responded

Hi, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

...
11
...