BMW of Rockville - Service Center

I had an excellent experience at BMW of Rockville. My service advisor, Zachary, was fantastic—personable, attentive, and thorough in making sure all of my questions and concerns were addressed. He als My service advisor, Zachary, was fantastic—personable, attentive, and thorough in making sure all of my questions and concerns were addressed. He also provided thoughtful recommendations that really put me at ease. The service technician was equally impressive, giving me a clear and detailed breakdown of the work completed and explaining the recommendations in a way that was easy to understand. Overall, the level of professionalism and care exceeded my expectations. I highly recommend BMW of Rockville for anyone in need of top-quality service. More

I recently brought my car to BMW of Rockville for service. The service itself was fine, but my experience with the service advisor was extremely disappointing. There is a recall on my vehicle rela service. The service itself was fine, but my experience with the service advisor was extremely disappointing. There is a recall on my vehicle related to the brakes that requires a two-to-three-day repair. When I asked about a loaner car, the advisor repeatedly told me he “couldn’t guarantee one.” I explained that I’m a Realtor and rely heavily on my car for work, but instead of showing any effort to help, he became defensive and dismissive. At one point, he told me that BMW only provides a loaner “if it’s our fault.” When I reminded him that a recall is BMW’s responsibility, his response was, “You’re the one who bought a BMW,” as if it were my fault for purchasing their product. He even suggested I should “have my assistant drive me around or hire a driver.” That’s not only unprofessional but completely unacceptable customer service. I don’t expect special treatment—just fairness and respect. A recall is not a customer’s fault, and brushing it off with sarcastic remarks is not how a luxury brand should treat its clients. BMW is a premium brand, and part of the reason people choose it is for the service experience. This was the exact opposite. I hope management takes feedback like this seriously, because comments like “you bought a BMW, so it’s your problem” are unacceptable from any employee representing the brand. More

The BMW service center is outstanding. The facility is clean, modern, and very comfortable, with a great lounge to relax in while waiting. They also provide loaner cars, which makes schedu The facility is clean, modern, and very comfortable, with a great lounge to relax in while waiting. They also provide loaner cars, which makes scheduling service incredibly convenient. On top of that, the entire team is professional and helpful. Special thanks to my service advisor, Jarred, who went above and beyond to diagnose my vehicle’s issue and explain everything in detail. Top-notch experience all around. More

William provided excellent customer service and professionalism! Great experience! I appreciate being provided with an Uber so I could get things done while my car was being serviced. professionalism! Great experience! I appreciate being provided with an Uber so I could get things done while my car was being serviced. More

Excellent experience with Jonathan, he answered all my questions, the service was completed early and the car is running like new. questions, the service was completed early and the car is running like new. More

I had a great experience at the BMW Rockville. Mr. Omar was fantastic and very knowledgeable and professional. He explained to me what was necessary and made the whole process very easy and smooth Mr. Omar was fantastic and very knowledgeable and professional. He explained to me what was necessary and made the whole process very easy and smooth. I really appreciate the service and all the other things that I requested to be done on my car. Thank you so much! More

BMW Rockville has excellent service- they are very responsive and helpful and make you feel like you are getting the kind of service you should expect from a luxury brand. responsive and helpful and make you feel like you are getting the kind of service you should expect from a luxury brand. More

Excellent service! Many thanks to my service advisor Will Rodrigues and the BMW of Rockville technicians. Many thanks to my service advisor Will Rodrigues and the BMW of Rockville technicians. More

My service advisor Eric was phenomenal. Overall my experience was pretty awesome. It was quick and easy Overall my experience was pretty awesome. It was quick and easy More