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BMW of Rockville - Service Center

Rockville, MD

4.6
615 Reviews

615 Reviews of BMW of Rockville - Service Center

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May 16, 2025

Great service and great customer support. I would definitely recommend serving you vehicle in this dealership. More

by Julio Carrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
May 18, 2025 -

BMW of Rockville responded

Thanks so much for the warm recommendation of the team here at BMW of Rockville. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 15, 2025

Great keep up the good work. As always Eric Clark takes care of my car. More

by rschefer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Clark
May 18, 2025 -

BMW of Rockville responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Rockville. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 11, 2025

Great service and always kept me informed of the repairs. Especially like the video that directly shows the broken plastic clip, underneath the vehicle that needed to be repaired. More

by brownjeffreym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rodrigues
May 14, 2025 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 10, 2025

I took my X1 in to replace a flat tire Monday, March 3. I had a 10:30 am appointment which I rushed over to get to on time. I arrived to no less than 20 cars waiting for service. After I finally pulled in More

by juleswag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leon
May 13, 2025 -

BMW of Rockville responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

May 09, 2025

My 2020 X3 had a recall that was managed with efficiency and courteousness by Zachary Smit. This was especially important as I was waiting with my dog. More

by AP
Recommend Dealer
Yes
Employees Worked With
Zachary Smit
May 12, 2025 -

BMW of Rockville responded

We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

May 07, 2025

Jake did a great job coordinating my visit. This was my first service since buying my vehicle a year ago and he made the whole experience easy. More

by markparkinson5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
May 10, 2025 -

BMW of Rockville responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Rockville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 06, 2025

My experience was excellent. I don't respond to these surveys often, but my experience and services were both timely and enjoyable. My technition Jaun (JC) Rodrigez was very pr More

by Rbpettit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaun Carlos Rodriguez
May 09, 2025 -

BMW of Rockville responded

Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 24, 2025

Knowledgeable, honest, efficient and friendly service from Jarred, who has helped my husband and me many times at this dealership. He clearly explained what needed to be done on my 2018 X1 and arranged t More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Brown
Apr 27, 2025 -

BMW of Rockville responded

Hi Kate, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 18, 2025

JC is the best! He was so kind and helpful during the servicing and afterwards. More

by bernstein.deborah
Recommend Dealer
Yes
Employees Worked With
JC Rodriguez
Apr 21, 2025 -

BMW of Rockville responded

Hi, thanks for your praise and kind comments about our team. Drive safe, and we'll see you on the road.

April 15, 2025

Great customer service, picked up and return car in time, did not ask annoying questions. Completed all of my requests and answered questions. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember their names from service department, financial department and used car department.
Apr 17, 2025 -

BMW of Rockville responded

Hello Alex, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

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