BMW of Rockville - Service Center

Knowledgeable, honest, efficient and friendly service from Jarred, who has helped my husband and me many times at this dealership. He clearly explained what needed to be done on my 2018 X1 and arranged t from Jarred, who has helped my husband and me many times at this dealership. He clearly explained what needed to be done on my 2018 X1 and arranged transportation to and from my home while the work was underway. He kept me posted, and returned my car sparkling clean. Can’t say enough good things. More

JC is the best! He was so kind and helpful during the servicing and afterwards. He was so kind and helpful during the servicing and afterwards. More

Great customer service, picked up and return car in time, did not ask annoying questions. Completed all of my requests and answered questions. did not ask annoying questions. Completed all of my requests and answered questions. More

We have a vintage car and Omar at BMW of Rockville was able to locate the required parts and ensure a proper fix of the problem. Thanks, able to locate the required parts and ensure a proper fix of the problem. Thanks, More

JC is always kind and professional and he got me in and out with a minimum of fuss. Explained the recall clearly as well. out with a minimum of fuss. Explained the recall clearly as well. More

"Exceptional Service Manager at BMW of Rockville – Scott Cascone!" I cannot speak highly enough about the outstanding service I received from Scott Cascone at BMW of Rockville. From the moment I walked i Cascone!" I cannot speak highly enough about the outstanding service I received from Scott Cascone at BMW of Rockville. From the moment I walked in, Scott made the entire experience seamless, stress-free, and enjoyable. His professionalism, expertise, and genuine care for customers set him apart from any other service manager I’ve ever worked with. Scott took the time to thoroughly explain everything about my vehicle’s service, ensuring I was informed every step of the way. He went above and beyond to accommodate my schedule and address all my concerns with patience and transparency. It was evident that Scott is deeply passionate about his work and dedicated to providing top-notch customer service. Not only did my car leave the service center in impeccable condition, but I also left feeling confident and valued as a customer. Scott truly sets the standard for excellence in the automotive industry, and I wouldn’t trust my BMW with anyone else. If you’re looking for a service manager who is knowledgeable, attentive, and genuinely invested in your satisfaction, look no further than Scott Cascone at BMW of Rockville. He’s earned a customer for life, and I highly recommend him to anyone in need of exceptional care for their vehicle! More

Omar was so helpful with the process of getting my oil changed. I was kept in communication of when it would be finished. Great attentiveness and service all around. changed. I was kept in communication of when it would be finished. Great attentiveness and service all around. More

I got what appeared to be an erroneous Battery Maintenance message. Discussion with Jarred Brown determined there was a firmware update for the G80. Conclusion was to do the update and see if th Maintenance message. Discussion with Jarred Brown determined there was a firmware update for the G80. Conclusion was to do the update and see if there are any other messages. Very rapid completion of the update. Jarred Brown has consistently been knowledgeable and excellent to work with. More

The Service Advisor clearly explained the areas of my car that needed to be adjusted and the parts required to keep my car in the best condition. that needed to be adjusted and the parts required to keep my car in the best condition. More

I had a very good experience and Brian was very helpful. My only concern is that the cost is extremely expensive. My only concern is that the cost is extremely expensive. More