BMW of Rockville - Service Center

We have a vintage car and Omar at BMW of Rockville was able to locate the required parts and ensure a proper fix of the problem. Thanks, able to locate the required parts and ensure a proper fix of the problem. Thanks, More

JC is always kind and professional and he got me in and out with a minimum of fuss. Explained the recall clearly as well. out with a minimum of fuss. Explained the recall clearly as well. More

"Exceptional Service Manager at BMW of Rockville – Scott Cascone!" I cannot speak highly enough about the outstanding service I received from Scott Cascone at BMW of Rockville. From the moment I walked i Cascone!" I cannot speak highly enough about the outstanding service I received from Scott Cascone at BMW of Rockville. From the moment I walked in, Scott made the entire experience seamless, stress-free, and enjoyable. His professionalism, expertise, and genuine care for customers set him apart from any other service manager I’ve ever worked with. Scott took the time to thoroughly explain everything about my vehicle’s service, ensuring I was informed every step of the way. He went above and beyond to accommodate my schedule and address all my concerns with patience and transparency. It was evident that Scott is deeply passionate about his work and dedicated to providing top-notch customer service. Not only did my car leave the service center in impeccable condition, but I also left feeling confident and valued as a customer. Scott truly sets the standard for excellence in the automotive industry, and I wouldn’t trust my BMW with anyone else. If you’re looking for a service manager who is knowledgeable, attentive, and genuinely invested in your satisfaction, look no further than Scott Cascone at BMW of Rockville. He’s earned a customer for life, and I highly recommend him to anyone in need of exceptional care for their vehicle! More

Omar was so helpful with the process of getting my oil changed. I was kept in communication of when it would be finished. Great attentiveness and service all around. changed. I was kept in communication of when it would be finished. Great attentiveness and service all around. More

I got what appeared to be an erroneous Battery Maintenance message. Discussion with Jarred Brown determined there was a firmware update for the G80. Conclusion was to do the update and see if th Maintenance message. Discussion with Jarred Brown determined there was a firmware update for the G80. Conclusion was to do the update and see if there are any other messages. Very rapid completion of the update. Jarred Brown has consistently been knowledgeable and excellent to work with. More

The Service Advisor clearly explained the areas of my car that needed to be adjusted and the parts required to keep my car in the best condition. that needed to be adjusted and the parts required to keep my car in the best condition. More

I had a very good experience and Brian was very helpful. My only concern is that the cost is extremely expensive. My only concern is that the cost is extremely expensive. More

Very good experience. Was kept informed. The service took exactly the amount of time that I was told it would Was kept informed. The service took exactly the amount of time that I was told it would More

Every interaction with the people at BMW of Rockville is a treat, especially Suvin and Zachary! If all my interactions were this professional my life would be wonderful! a treat, especially Suvin and Zachary! If all my interactions were this professional my life would be wonderful! More

Exceptional service! John Blumberg and BMW picked up, fixed, and returned my car same day—seamless! John Blumberg and BMW picked up, fixed, and returned my car same day—seamless! More