
BMW of Rockland
Rockland, MA
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I have been buying new cars for 30 years. About 10 years ago, I bought my first BMW from Avery at Norwell. I was impressed then and I have bought 4 more vehicles since. I receive outstanding service from ago, I bought my first BMW from Avery at Norwell. I was impressed then and I have bought 4 more vehicles since. I receive outstanding service from everyone. The vehicles are the best that I have ever owned. Previously, I would only consider American vehicles, but I have changed my mind completely. (Although it's a bonus that the X3 is made in America). Greg Smith has actually been my sales rep for the past 3 vehicles that I purchased. My wife and I both think he's great. There's no pressure. He works with us. He knows us and knows what we like. He's just a great guy. Dave (terribly sorry but I've forgotten his last name. I have his card at home) has been great with getting us set up for financing. Everything works like clockwork at this dealership. I can't see myself shopping for a car anyplace else. More
best costumer service ever, i walked in to the dealer and the next day i had the car i wanted. i am very happy with the service that i was offered at this dealer. the sales person that helped me out it was h the next day i had the car i wanted. i am very happy with the service that i was offered at this dealer. the sales person that helped me out it was his first day and he helped me out like an expert. i would recommend thsi dealer to any family memeber or friend because i know they will get a great deal and on top of that a great costumer satisfction. THANK YOU RIKI for helping me get the car i have been looking for the past 2 years. i couldnt be more happy. More
I can honestly say that this was the best experience I have had at a new car dealership in years. When I decided that a new BMW was the right car for me, I spoke with Greg and he walked me through severa have had at a new car dealership in years. When I decided that a new BMW was the right car for me, I spoke with Greg and he walked me through several of the models. I was also very pleased with how Greg searched for the right car and got it in quickly (very quickly). David was very helpful in the finance department and explained several of the add-on features and warranty information. I was given a very fair deal on the new car and received a good trade-in allowance. It was a fantastic experience from start to finish. Even during the delivery meeting, Greg took the time to re-explain all the features of the X5. I highly recommend BMW GALLRY NORWELL. More
Our Lease was about to expire so we decided to look around at other dealers, makes and models this time around to keep our options open and compare experiences. Because of the Service, Respect and Atte around at other dealers, makes and models this time around to keep our options open and compare experiences. Because of the Service, Respect and Attention we recieved from our client advisor(Bob Carpenter) we decided to continue to do business with BMW and BMW Gallery of Norwell. The fact that the vehicle that we wanted was already in stock also was a plus. Its always good for a dealer to have a variety of options and combinations real-time so we customers can see and touch. It makes the decision process easier on the consumer Thank you! More
Everyone I dealt with, from Lisa via email for a couple of days to Greg and Alan and David were friendly, knowledgable, and very helpful. All aspects of the transaction were handled professionally and eff of days to Greg and Alan and David were friendly, knowledgable, and very helpful. All aspects of the transaction were handled professionally and efficiently with great respect for my time as well as theirs....... More
This is my second BMW purchase from BMW Gallery in Norwell and again, the experience was pleasant, enjoyable and exceeded my expectations. The process was organized and everyone I dealt with was know Norwell and again, the experience was pleasant, enjoyable and exceeded my expectations. The process was organized and everyone I dealt with was knowledgable and helpful. This includes Avery, Dave, Allen, Service, Parts, Bob, and the receptionist. Through the entire sale, from choosing a car and options to reviewing price and finalizing the sale I give the staff and the dealership an A++. Each area was efficient and recognized the value of my time and importance of my satisfaction in my new car purchase. This includes finance, lease termination, and especially in the attention to detail by Bob when reviewing car options. Bob was thorough and made it clear I could call anytime with questions. BMW Gallery of Norwell is exceptionally well managed with high quality staff. I will recommend family, friends and coworkers. Thank you to everyone I dealt with at BMW Gallery. Sarah M More
I Went to BMW of Norwell looking to get a BMW 335i coupe I Went to BMW of Norwell looking to get a BMW 335i coupe that i saw on line but sadly it was sold the day before i went to the dealer and i was abou I Went to BMW of Norwell looking to get a BMW 335i coupe that i saw on line but sadly it was sold the day before i went to the dealer and i was about to leave when i decided to test drive the same model that was available except it was a sedan.I was very satisfied with the performance of the vehicle but even more with the excellent service that was provided to me by Greg Smith.I had my heart set on the coupe and i was going to look elsewhere but i eventually reconsidered and decided to return to BMW of Norwell and purchase the sedan in part because i felt welcome every time i went there to discuss details.David Nourse helped me with the financing and was as wonderful as Greg.Overall the experience was excellent and one may say that if the service had been anything short of fantastic i probably would have purchased a vehicle elsewhere. More
Shawn was amazing. He is a talented, diplomatic and generous salesman! He helped me select the model that really fit my needs. He was patient with our test-drives and went out of his way to find the generous salesman! He helped me select the model that really fit my needs. He was patient with our test-drives and went out of his way to find the exact car from another dealer in Virginia. Then he went out of his way again to pick me up several miles from the dealership and help with my phone problems in the car. More
I am extremely happy with my experience at BMW Norwell. The entire staff was wonderful. Everyone listened to what I wanted and went out of their way to provide me with what I was looking for. It was a r The entire staff was wonderful. Everyone listened to what I wanted and went out of their way to provide me with what I was looking for. It was a refreshing experience to work with such knowledgeable, attentive and friendly staff. The purchase negotiation was also made unstressful and fun. I took my new X3 home the day I purchased it Saturday. Bob picked up the vehicle at my work the following Monday and had it detailed for me; it looks beautiful. I will be returning to the dealership on Thursday evening 1/27/11 per Bob's request so that he may go over the features of the vehicle with me. Norwell BMW Gallery cannot do enough for their customer's; they make you feel like family. This was absolutely the best time I ever had purchasing a new vehicle. More
Salesperson (Greg) was very knowledgeable,helpful and attentive to detail.We spent several weeks scouting possible makes,models and dealerships. Throughout the process Greg continually followed-up,made h attentive to detail.We spent several weeks scouting possible makes,models and dealerships. Throughout the process Greg continually followed-up,made himself available for meetings and questions, came into work during a blizzard to assist us and made us feel like we were his most important customers. Business Manager (David) was patient and made the leasing experience very comfortable, from introduction through paperwork completion. More