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BMW of Rockland

Rockland, MA

4.7
1,163 Reviews

1040 Hingham St

Rockland, MA

02370

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Showing 1,163 reviews

July 28, 2021

I went there to get an alignment done after installing a full suspension on my 2012 5 series. Its fully manual and due to everything being electronic they were unable to do the job. Got it done at a local s More

by michel.jeanjuste
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don’t remember my service advisors name, but it was a young man with tattoos and he was very nice with explaining everything to me and doing their best to figure it out.
Jul 29, 2021 -

BMW of Rockland responded

Michel - I am sorry to hear that you did not have a more successful experience working with us. It is our goal to deliver top-notch service, and it is disappointing that this was not better reflected in your visit. I understand that we have let you down, but if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Tom Toppan - Service Manager - 781-278-1471

Aug 02, 2021 -

michel.jeanjuste responded

No worries. I wish I knew ahead of time that you guys would not be able to accommodate the manual alignment. I totally understand the reason why as BMWs are now basically electronic. Ill still be there for routine maintenance as usual. I should have done more research on my part instead of just expecting you guys could do it. Thank’s for responding.

July 14, 2021

One summer day my BMW alerted me that I needed an oil change so I decided to take to the GREAT south shore BMW and they did a great job. The End More

by charlescoronis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Brancato
Jul 15, 2021 -

BMW of Rockland responded

Thank you for giving South Shore BMW your business, Charles! We are happy to hear that our team took great care of you and your vehicle. Drive safely and we hope to see you again down the road!

June 09, 2021

Overall a fantastic experience. Promote service. Clearly explain what is need and what can wait. Lovely area to wait. Johnathon was very professional and through. More

by Turlgirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathon
Jun 10, 2021 -

BMW of Rockland responded

Thanks for taking the time to review us! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received with Jonathon and the South Shore BMW team. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Safe travels!

May 08, 2021

Sean at South Shore BMW is outstanding to work with. He has complete knowledge of the two vehicles we test drove and helped us understand our options and purchase a new BMW. I highly recommend anyone think More

by Drewgost
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Henry
May 10, 2021 -

BMW of Rockland responded

Congratulations on your new car! It is terrific to hear that Sean was so helpful and attentive throughout the purchase process. Thank you for trusting South Shore BMW with your business!

April 23, 2021

Very responsive, no pressure, very patient and knowledgeable. Greg Dolabany is outstanding. Great pricing and very flexible terms regarding financing. This is our second car purchased from Greg. More

by Asaffcf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Dolabany
Apr 26, 2021 -

BMW of Rockland responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Greg took such good care of you here at South Shore BMW, and we will certainly let him know that you appreciate his help. We are proud that we earned your returning business, and we hope to see you again sometime!

April 17, 2021

Our experience today was second to none, John Norkus is the most professional and knowledgeable BMW specialist. No games, No hassle and excellent price. Clean modern dealership. We were offered food and More

by steveboatwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Norkus
Apr 20, 2021 -

BMW of Rockland responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that John took such good care of you here at South Shore BMW, and we will certainly let him know that you appreciate his help. We are proud that we earned your business, and we look forward to your next visit!

April 05, 2021

The dealer was very thorough!They did a great job and The dealer was very thorough! They did a great job and kept me informed as they worked on my car ! When they talked to me , they made sure that they More

by jfdarden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Salzman
Apr 06, 2021 -

BMW of Rockland responded

Thank you so much for reviewing South Shore BMW! We are happy to hear that you received the communicative, professional service we pride ourselves on. Hope to see you at your next visit!

March 19, 2021

Went into purchase a certified BMW, spent almost 7 hours picking out the car, SIGNED the contract and wrote the check...all to be told that it was not actually certified. Car was advertised everywhere as ce More

by jeanetterobinson14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Sullivan, Avery Trumbo
January 13, 2021

Bought a certified BMW , discovered the brakes were lower than promised, also the car was missing some of the options advertised with the car , a week later took the car back for state inspection and mentio More

by Josef B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean
Jan 19, 2021 -

BMW of Rockland responded

Josef - This is a disappointing review to read. It is never our intention to mislead our customers here, and I would be more than willing to speak with you directly about the issues you are experiencing with your vehicle. Please don't hesitate to give me a call. Thank you, Tom Toppan - Service Manager - 781-982-4556

June 15, 2020

Fast friendly service. Questions always answered. Very much appreciate the time you take to make me feel welcome, and walk me through everything I need to know. More

by ElenaW
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan, Avery Trumbo
Jun 15, 2020 -

BMW of Rockland responded

Thank you so much, Elena! We are delighted to hear that you can depend on our team for five-star service, every time. Hope to see you down the road!

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