BMW of Rockland

They sold me a 2000 M5 with a car fax that indicated everything was OK. I returned one week later for clutch repair. I smelled a terrible odor coming form the motor compartment the sales person said it everything was OK. I returned one week later for clutch repair. I smelled a terrible odor coming form the motor compartment the sales person said it was the material they used to clean the engine. No!, it was burnt clutch. How is that possible if they inspected the car before selling it to me. Service engine soon! blared from the dash board, the first day out of BMW Gallery NORWELL show room. They promised to repair the problem... reset the code and sent me on my way. minutes from the dealership light on again, i returned,clear code and repeat cycle. I had the car check by another reputable facility. the code revealed and confirmed my complaints cost to repair $8,000.00 it is also the cause of the 1 quart of oil / the car was consuming at $9.00/quart X 12 month, they wanted me to believe that was normal because it was BMW M5... lies, lies, lies. What I am left with after 12 months of complaints and trying to be understanding, is finding the money to repair the car and retain a lawyer BMW Gallery Norwell is a disgrace to the BMW Gallery franchise and should be shut down or all the managers fired for misleading their customers. I also purchased an extended warranty costing several hundred dollars by the used car sales manager that was totally useless BMW North America and Mass Attorney general also assisted in resolving the problem. the potential solution - they will repair the car and reduce the cost 20% -BMW North America customer representative relayed this information to me. 1/25/12 - 9:00PM More

Writing following my first service visit since purchasing my used 2008 128i(used from another dealer). From my entrance to the property to my exit my experience was exceptional. My experience with the BM my used 2008 128i(used from another dealer). From my entrance to the property to my exit my experience was exceptional. My experience with the BMW gallery of Norwell was so far above average because of courtesy and professionalism of the staff from the valet to the service advisor, Tom. My service visit was all warranty related and each item was addressed. I was provided details as to what was found and what was done to correct each issue. In addition to the service activity a courtesy inspection indicating that the tires are approaching replacement was completed. Nice to know where I stand with budgeting for replacements. In summary the professionalism of Thomas Toppan ( Service Consultant) and B. Zagaski (Service Technician) are the reason I am writing this review. Thomas kept me informaed as to progress and timeline. Mr. Zagaski for complete documentation for each issue found and action taken to correct I would recommend this dealers' service department to anyone. A "ten" out of "ten" in my experience! More

Great experience witha all 3 employees that handled the purchase of my (wifes) 335I. Alex (client advisor) was very knowledgeable in all aspects of the car. Had no problems moving cars from the showroom fo purchase of my (wifes) 335I. Alex (client advisor) was very knowledgeable in all aspects of the car. Had no problems moving cars from the showroom for us to drive. Muhammad is way to nice a guy to be in the car business and was a pleasure to deal with. Dave handled all the papework very well and got me on the road in one hour. Very personalable experience compared to other BMW dealers nearby. You know I would never give anyone a 5 on price :).... Thanks to all, Marty More

Above & beyond my expectations!!!! Special thanks to Katie in service, Ricki in sales, and Paul Velenti!!! I could not have asked for a better team to assist me when I needed my car serviced and when I Katie in service, Ricki in sales, and Paul Velenti!!! I could not have asked for a better team to assist me when I needed my car serviced and when I needed to buy a new car. They are very helpful and made the process of servicing my car and buying my new car truly an exceptional experience. I will recommend bmw gallery norwell to friends & family and tell them to request katie, ricki, or paul depending if they are looking to buy a car or have it serviced. They made me feel part of the process every step of the way by consistently updating me with information and by taking the time to make sure I understood everything. There outstanding efforts made buying a car stress free and gave me piece of mind. Thank you again I really appreciate everything you guys did for me<3 p.s I am so happy with my car!!! I love it!!! everyone tells me they love the white too;) More

I just purchased my first BMW and Riki was extremely attentive and hepful. Riki made the process stress-free, explaining all my financing options and going over my car options multiple times. He made v attentive and hepful. Riki made the process stress-free, explaining all my financing options and going over my car options multiple times. He made very good recommendations and I highly recommend that you listen to his advice. My car came earlier than expected and he kept me updated throughout the whole process. He stayed late the night my car arrived to be sure it was convenient for me to pick it up and he was very patient and explained the car in great detail to me, making sure I was very comfortable before I drove away in it. I would recommend Riki to friends and family! More

This is my third BMW with BMW Gallery of Norwell. This car dealership is amazing. I actually feel at times it is my second home. Everyone is so friendly and outgoing. Greg is very knowledgable about BMW a car dealership is amazing. I actually feel at times it is my second home. Everyone is so friendly and outgoing. Greg is very knowledgable about BMW and spends the time to explain every detail about the car to you. Katie in service is very accomodating. Whenever I need anything she is right there to help me out. Overall, I will continue to buy cars from this dealship and would suggested others do the same. More

I just leased my second BMW 5 Series from BMW Gallery of Norwell. By no means is it the closest BMW dealership to my house or office, in fact I passed several BMW dealerships on the way there but it is by Norwell. By no means is it the closest BMW dealership to my house or office, in fact I passed several BMW dealerships on the way there but it is by far the best dealership to buy or lease a BMW from. They make it so easy, their pricing is extremely competitive and they value and appreciate your business, during and after the sale! As a matter of fact, they got me out of my current lease 3 months early as I was approaching the mileage I had committed to and in to a new BMW 5 series lease. They made it so easy, no hype, no sales pressure just straight forward people that you feel good doing business with. I must add I love the changes to the 2011 535i. If you're looking for a new or pre-owned BMW it will definitely be worth your while to visit BMW Gallery of Norwell. More

The salesman, Riki Bokavich was wonderful. He was very attentive to my needs and schedule. He went over and above to get me my vehicle earlier than I anticipated. He was very thorough in explaining the attentive to my needs and schedule. He went over and above to get me my vehicle earlier than I anticipated. He was very thorough in explaining the operation of the on board computer and all aspects of operating the vehicle. I would not hesitate going back and dealing with him or the dealership again. More

Bob Carpenter has alsways gone the extra mile to be helpful and friendly, tries hard to match the proper vehicle to the driver, and then spends as much time as necessary to be sure the new owner unders helpful and friendly, tries hard to match the proper vehicle to the driver, and then spends as much time as necessary to be sure the new owner understands the operation of the vehicle. He is an asset to the dealership, and is one of the reasons I have returned to this dealer several times. More

My experience buying a 2011 X3 from the salesman Bob Carpenter was excellent. The vehicle was supposed to be shipped in 3-4 weeks but only took 2 weeks. I would definitely recommend the dealership and e Carpenter was excellent. The vehicle was supposed to be shipped in 3-4 weeks but only took 2 weeks. I would definitely recommend the dealership and especially the salesman Bob Carpenter to anybody! More