BMW of Rockland

Siobhan made the buying experience enjoyable from start to finish. The car, of course, sold itself, but I felt no pressure from anyone on the sales staff. The attitude was one of 'We've got great cars to finish. The car, of course, sold itself, but I felt no pressure from anyone on the sales staff. The attitude was one of 'We've got great cars here, if you want one, we can help." Both the sales staff and the service department at the dealership helped me resolve a minor transmission problem quickly and effectively, and followed up the next day to be sure the problem stayed resolved, again with an attitude of courtesy and concern. I'll not hesitate to return to BMW Gallery for my next car. More

Great salesman, HORRIBLE back office. I leased a 540i from them - ordered the car in May (at the port at the time of my order), submitted the credit app and was told I was pre-approved and locked in for from them - ordered the car in May (at the port at the time of my order), submitted the credit app and was told I was pre-approved and locked in for the lease. <br><br>Turns out the dipsh_t finance guy never submitted the application. By the time the car was ready it was June ... the BMW Finance lease deal had changed ... and they told me they couldn't deliver the car as promised (with a SIGNED contract, no less!) To make matters worse, I had sold my Mercedes in a private sale that morning, so was now without wheels.<br><br>If it hadn't been for Jeff Akasten I would have walked on the deal. He put me in a loaner for the ONE SOLID WEEK it took them to straighten the mess out. The General Manager was absolutely useless - Jeff had to get the owner involved with BMW Finance to get me my car at the agreed upon price.<br><br>Summary: Jeff is the BEST - don't buy a car here unless it's from him! The finance dept and management team are clueless. More