BMW of Rockland

Having owned and received fine service for our "3" Series BMW for a little more than 10 years at BMW Gallery of Norwell, my husband and I found meeting and working with Greg Smith an absolute pleasure. I BMW for a little more than 10 years at BMW Gallery of Norwell, my husband and I found meeting and working with Greg Smith an absolute pleasure. Intially focused on buying a new vehicle, I found a beautiful pre-owned that hit the spot. With this choice in mind, my husband and I evaluated options with ease, in a relaxed and supportive atmosphere. Greg Smith made purchasing our car a pleasurable experience. From service to sales, caring for and selling an amazing product, customer service ranks high. For these reasons my husband and I recommend BMW Gallery of Norwell and Greg Smith without reservation. More

Generally the experience was very good from my first contact on the telephone, through my check in, and the helpfulness of Katie getting me checked in and securing a "loner" car to use while it was bein contact on the telephone, through my check in, and the helpfulness of Katie getting me checked in and securing a "loner" car to use while it was being repaired and letting me know when the job was completed. Jeff Hall did a great job in assessing the problem and Katie got back to me promptly with the estimate of the problem and the estimate of the costs. Since we only have one car we were very pleased that the repairs were done so promptly and we were ready to go again that evening. Chuck Foster More

This visit was for sales. Mr Carpenter is a pleasure easy to deal with. He has excellent knowledge of the various vehicles, thoroughly answers questions but never pressured me. As his customer for now easy to deal with. He has excellent knowledge of the various vehicles, thoroughly answers questions but never pressured me. As his customer for now three vehicles I have always completely as ease working with him. I have had many prior visits both for service and other sales. Service there has been equally exceptional; appointments are easy to make, service is timely and the service and parts sales personnel reps are polite and helpful, in particular Dan Murray. More

I did a rant on an e-mail that I sent in response to a web add from the BMW Gallery Group. My cooling system had been acting crazy for about 6 months, and I was really worried I was doing damage to the e web add from the BMW Gallery Group. My cooling system had been acting crazy for about 6 months, and I was really worried I was doing damage to the engine. I had researched it at a couple of BMW websites, and checked it out with other owners I knew locally. I had brought the car to Norwell before for the same complaint, in June, and at that time they said it was normal. This time Katy Ellis, service administrator, fielded the problem and was persistent for 2.5 days of service time to get the problem finally fixed. I urged them to take the car out and drive it for long drives- to really get the car fully warmed up, so that they could fully experience the turbo jet engine radiator noise. I told them to take it to the other dealer for parts if they want- Katy accommodated my wishes, and finally, at the end of day two, the car threw a code- bad thermostat temp sensor that cracked the mystery. The next day, the new thermostat/sensor was installed. Over last weekend the car got the acid test- going to the western part of the City of Boston, 120 minutes in, 120 out, in horrendous traffic back to my house. The car ran about 10 degrees Celsius cooler the whole time (20+ F.) and I only heard the fan come on once the whole grueling city-stop and go trip. Without Katy hanging in there with it we wouldn't have got it done. She was fabulous. I think she called me 6 times to keep me abreast of the progress. More

I would like to give BMW Gallery of Norwell the highest rating possible. I have been dealing with this business for over 10 years and I have had nothing but exemplary service. They have gone out of their w rating possible. I have been dealing with this business for over 10 years and I have had nothing but exemplary service. They have gone out of their way to make my purchase and service as easy for me as possible. They have given me quick friendly service, picked up and delivered my cars or given me loaner cars to use.I have purchased many cars from them and will continue to do so in the future. More

Greg made the process of finding and purchasing my 535xi a pleasure! His knowledge of the car and its specific features along with the available services (extended maintenance warranty, Simoniz Glasscoat, a pleasure! His knowledge of the car and its specific features along with the available services (extended maintenance warranty, Simoniz Glasscoat, financing, etc..) was very helpful. I would highly recommend Greg and this dealership to anyone! More

This is the 5th BMW I have leased from BMW Gallery Norwell. Greg was a wonderful salesperson. He made the process easy. From negotiation to paperwork to keeping me apprised of when the car would be in Norwell. Greg was a wonderful salesperson. He made the process easy. From negotiation to paperwork to keeping me apprised of when the car would be in to picking up the car, the service was great! Greg also took the time to walk me through all of the features of the car. By the way, it is an awesome car! More

The Norwell dealer was a very pleasant experience for me. The salesmen, Bob Carpenter, and business manager, Dave Nourse, were very detailed and answered all my specific questions. I clearly understood all The salesmen, Bob Carpenter, and business manager, Dave Nourse, were very detailed and answered all my specific questions. I clearly understood all my options, had sufficient time to test drive a few vehicles, and was pleased with the way they handled negotiations throughout the process without being to pushy or forceful. I also received a great summary from Dave on the additional options and features that bmw offered in regards to extended warranties, simionizing, and overall packages that were avaialble. The day I picked up the car Bob also gave me a great "hands on" tutorial of the specific functions within the car and explained all the details of the navigation system, sound system, and settings within the car. Both gentleman had a genuine interest in teaching me all they could about the car prior to leaving the dealership. All the paperwork was handled in an expeditious manner by Dave and the whole process was simple and fluid. The overall experience was not only painless but enjoyable. Best regards, Regis Coyne More

Katie Ellis is the BEST. She takes care of her customers efficiently and with a smile. I have bought 5 BMW's through the Norwood dealer and when I need to go in for service Katie is organized and friend efficiently and with a smile. I have bought 5 BMW's through the Norwood dealer and when I need to go in for service Katie is organized and friendly. She always takes that extra step to make sure her customers are happy. More

I (thankfully) rarely have to take my CPO X3 for service. However, when I do, I can always count on Gallery to provide me with cost effective, timely service with a smile. The entire process is so painless. However, when I do, I can always count on Gallery to provide me with cost effective, timely service with a smile. The entire process is so painless. The car is always clean and I never have to return for the same issue. They always listen to my crazy sound effects and concerns and never laugh at me. They are honest when it comes to what I can expect for cost or time without my car. More