BMW of Rockland

Awful Sales Manager- Fred Shaw I just purchased a new BMW here and the sales staff was great to work with when purchasing my new vehicle. However, their sales manager, Fred Shaw, w I just purchased a new BMW here and the sales staff was great to work with when purchasing my new vehicle. However, their sales manager, Fred Shaw, was unbelievably rude, distrusting, and condescending. So much so, that I almost switched dealerships just because of him. If you do go here, be sure to avoid Fred Shaw. He was a very sour experience in what otherwise would have been a pleasant car buying process. More

I drove 225 miles to go to this dealer, because they had the vehicle I wanted. I was happy with the sales crew, happy with the pre-owned manager, the problems came when trying to register the car. Because o the vehicle I wanted. I was happy with the sales crew, happy with the pre-owned manager, the problems came when trying to register the car. Because of the way the Massachusetts DMV works, we had major problems. The MA DMV doesn't do temporary plates, and I needed to drive my trade in up to the dealer from NYC. So unless I got new plates, I'd be driving one of them with no registration. Problem was, nobody told me that. I drove up to the dealer to pickup my new truck, and the registration wasn't done for it. So I ended up driving my new vehicle 225 miles with no registration. Couldn't park it on the street without registration and inspection, so I had to rent a garage for it. Was hoping to have the registration the next day. Didn't happen. Day after, still nothing. Was promised it the next day, so I waited. It finally came, 5 days after I picked up the car. I "owned" a car for 5 days with no registration. Thats inexcusable. Completely illegal. Even worse, the car I bought was supposed to be Certified Pre-Owned, with however many checks on it. But on the trip home, she gave me malfunction warnings for the Tire Pressure Monitor system, had shuddering brakes, hinting at warped rotors, and finally the keyfob couldn't be recognized by the car. Why were these issues not found during certification? I want to recommend this dealer, I really do, so I'd recommend them to MA residents. For people who live in other states, I'd recommend staying away like the plague. In fact, I'd recommend staying away from ALL Massachusetts dealers until the state wakes up and starts offering temporary plates and registrations like the other 49. More

Ahmet did a wonderful job selling me a new X3 as a surprise Christmas present to my wife. Everything was efficient and he showed me all of the details of the vehicle. I'd recommend anyone to buy a car surprise Christmas present to my wife. Everything was efficient and he showed me all of the details of the vehicle. I'd recommend anyone to buy a car from Ahmet. More

I stopped by the BMW one day in anticipation of needing a new car and was fortunate to be met by Bob Carpenter who, from the moment I met him, treated me with respect and responsiveness. I knew that when it new car and was fortunate to be met by Bob Carpenter who, from the moment I met him, treated me with respect and responsiveness. I knew that when it was time to get a car, I wanted to buy from Bob. He worked closely with me to determine the right car for me -and he was wonderful with my husband, who can be a tough customer. He helped me make the right trade-offs to stay within the desired price range and was extremely patient through the process. I look forward to a long term relationship with Bob and BMW Gallery in Norwell. Thank you for a wonderful experience. More

I was very pleased with Mr. Carpenter's professional attitude and his knowledge of BMW products. He is a credit to the dealership and to BMW. attitude and his knowledge of BMW products. He is a credit to the dealership and to BMW. More

My sales consultant was one of the best I have ever My sales consultant was one of the best I have ever worked with....Mr. Tom Rivers. He created an atmosphere of amazing excitement during the whole p My sales consultant was one of the best I have ever worked with....Mr. Tom Rivers. He created an atmosphere of amazing excitement during the whole process of purchasing the car. Tom made me feel like a VIP even though the car was one of dealership's least expensive. The dealership and the Team were very accomadating in all my requests. More

They sold me a 2000 M5 with a car fax that indicated everything was OK. I returned one week later for clutch repair. I smelled a terrible odor coming form the motor compartment the sales person said it everything was OK. I returned one week later for clutch repair. I smelled a terrible odor coming form the motor compartment the sales person said it was the material they used to clean the engine. No!, it was burnt clutch. How is that possible if they inspected the car before selling it to me. Service engine soon! blared from the dash board, the first day out of BMW Gallery NORWELL show room. They promised to repair the problem... reset the code and sent me on my way. minutes from the dealership light on again, i returned,clear code and repeat cycle. I had the car check by another reputable facility. the code revealed and confirmed my complaints cost to repair $8,000.00 it is also the cause of the 1 quart of oil / the car was consuming at $9.00/quart X 12 month, they wanted me to believe that was normal because it was BMW M5... lies, lies, lies. What I am left with after 12 months of complaints and trying to be understanding, is finding the money to repair the car and retain a lawyer BMW Gallery Norwell is a disgrace to the BMW Gallery franchise and should be shut down or all the managers fired for misleading their customers. I also purchased an extended warranty costing several hundred dollars by the used car sales manager that was totally useless BMW North America and Mass Attorney general also assisted in resolving the problem. the potential solution - they will repair the car and reduce the cost 20% -BMW North America customer representative relayed this information to me. 1/25/12 - 9:00PM More

Writing following my first service visit since purchasing my used 2008 128i(used from another dealer). From my entrance to the property to my exit my experience was exceptional. My experience with the BM my used 2008 128i(used from another dealer). From my entrance to the property to my exit my experience was exceptional. My experience with the BMW gallery of Norwell was so far above average because of courtesy and professionalism of the staff from the valet to the service advisor, Tom. My service visit was all warranty related and each item was addressed. I was provided details as to what was found and what was done to correct each issue. In addition to the service activity a courtesy inspection indicating that the tires are approaching replacement was completed. Nice to know where I stand with budgeting for replacements. In summary the professionalism of Thomas Toppan ( Service Consultant) and B. Zagaski (Service Technician) are the reason I am writing this review. Thomas kept me informaed as to progress and timeline. Mr. Zagaski for complete documentation for each issue found and action taken to correct I would recommend this dealers' service department to anyone. A "ten" out of "ten" in my experience! More

Great experience witha all 3 employees that handled the purchase of my (wifes) 335I. Alex (client advisor) was very knowledgeable in all aspects of the car. Had no problems moving cars from the showroom fo purchase of my (wifes) 335I. Alex (client advisor) was very knowledgeable in all aspects of the car. Had no problems moving cars from the showroom for us to drive. Muhammad is way to nice a guy to be in the car business and was a pleasure to deal with. Dave handled all the papework very well and got me on the road in one hour. Very personalable experience compared to other BMW dealers nearby. You know I would never give anyone a 5 on price :).... Thanks to all, Marty More

Above & beyond my expectations!!!! Special thanks to Katie in service, Ricki in sales, and Paul Velenti!!! I could not have asked for a better team to assist me when I needed my car serviced and when I Katie in service, Ricki in sales, and Paul Velenti!!! I could not have asked for a better team to assist me when I needed my car serviced and when I needed to buy a new car. They are very helpful and made the process of servicing my car and buying my new car truly an exceptional experience. I will recommend bmw gallery norwell to friends & family and tell them to request katie, ricki, or paul depending if they are looking to buy a car or have it serviced. They made me feel part of the process every step of the way by consistently updating me with information and by taking the time to make sure I understood everything. There outstanding efforts made buying a car stress free and gave me piece of mind. Thank you again I really appreciate everything you guys did for me<3 p.s I am so happy with my car!!! I love it!!! everyone tells me they love the white too;) More