BMW of Rockland

Horrible Service Brought my car in for service on May 3rd after setting up an appointment that included a loaner car. When I dropped it off the person told me I wasn't Brought my car in for service on May 3rd after setting up an appointment that included a loaner car. When I dropped it off the person told me I wasn't able to get a loaner due to something management did. However at 8:30 am on a Wednesday there wasn't one member of the management team there to talk to. This caused a delay and some embarrassment as the flag was done in error. Never was I contacted when the flag was placed, or when I made the appointment. I asked for a call during the day from a manager to review but never got one. When I picked up the car the manager I talked to was clearly uninterested in mY issue. They also told me they were unable to find an issue but my independent shop found an oil leak 2 days later. Avoid this dealer! More

Great service, great deal! I recently ordered a 2017 540i XDrive. My experience with Client adviser Fotios Kalkanis was nothing but positive. I received quality service, great p I recently ordered a 2017 540i XDrive. My experience with Client adviser Fotios Kalkanis was nothing but positive. I received quality service, great pricing on my new car and trade in. I highly recommend South Shore BMW! Now the tough part, waiting for the car. More

Poor pre-purchase inspection & communication I'm an 18-year bmw CCA member. Took used car for a pre-purchase inspection in late December. Very disappointing experience. Poor communication - xx di I'm an 18-year bmw CCA member. Took used car for a pre-purchase inspection in late December. Very disappointing experience. Poor communication - xx did not response to multiple calls once he had the vehicle. Wanted to get some direct feedback on how the car felt during the test drive from the mechanic. Was not able to do so. As a result, I have some concerns about the car which I will have to evaluate myself. Kept the independent dealership employees who were picking the car up waiting b/c I hadn't paid - but I had called twice to try to pay the bill. Had to go around xx, the service advisor, to close out the books. Provided a very cursory inspection sheet - much, much less detailed than I was expecting (wanted the BMW CPO inspection that you can find on google, got a one-page green/yellow/red of just the major systems, with no metrics except tire depth). Just felt like a poorly run dealership, honestly. Would definitely not recommend to others doing a PPI. More

CAR DAMAGED DURING SERVICE!!! BEWARE!! I had brought my vehicle in for a routine service and upon completion, the tech and pulled my vehicle up to the pick up area. I was in the waiting are I had brought my vehicle in for a routine service and upon completion, the tech and pulled my vehicle up to the pick up area. I was in the waiting area and he informed it was ready. I went out and he had left my vehicle running with the driver's door open. Didn't think much of it and drove home. I got home and did whatever and came back out later to run some errands. As I approached my vehicle, I noticed a curl of paint/plastic hanging from the rocker panel. Upon further inspection, the rocker panel had numerous scratches around the jacking point. One of my wheel was nicked as well. I know what nicks and stuff are present on my vehicle and those were definitely not there prior to my service. I called the SA and informed him about this. He requested for pictures which I sent to him. He said he would follow up with me after discussing with the Service Manager. A few days later I called the SA back and he stated that the Service Manager reviewed camera footage and concluded there was not any evidence it could have happened. I tried to reach the Service Manager by phone and could not get through and he has not returned any of my messages. I will certainly drive an extra 20-30 minutes out of my way to have my vehicle serviced at a different dealership. For those of you that must bring your vehicles here for service, I would recommend taking an examination and adequate amount of pictures of your car in the drop off area prior to leaving it with them. More

They get it Savvy dealerships understand the value of customer retention. I've been a customer here for a very long time. For good reason. The people here will go Savvy dealerships understand the value of customer retention. I've been a customer here for a very long time. For good reason. The people here will go way beyond "good enough" to keep customers smiling. More

First rate! Been a customer here for many many years. Good reasons for that too. Highly recommend. Greg Dolabany (sales) is outstanding. No pressure. Always answe Been a customer here for many many years. Good reasons for that too. Highly recommend. Greg Dolabany (sales) is outstanding. No pressure. Always answers questions. Listens. More

The Best Bob Gunnarson is the best! He will go the extra mile to get the buyer EXACTLY or as close to the vehicle and price that they want. Bob Gunnarson is the best! He will go the extra mile to get the buyer EXACTLY or as close to the vehicle and price that they want. More

Excellent Experience at South Shore BMW Our overall experience was Excellent. Our CA Bob Gunnarson went over and above from start to finish. Initially, we came to an agreement on a new 2015 Our overall experience was Excellent. Our CA Bob Gunnarson went over and above from start to finish. Initially, we came to an agreement on a new 2015 X5 however we found that it sold while we were negotiating. He worked with the GSM Fred Shaw who diligently worked to find us a comparable vehicle in transit that they expedited to ensure we qualified for the December incentives. Lisa was very efficient and had us in and out of the finance office within 15 minutes. We also had a unique situation with our plates (from the 1960s) that we were transferring from our old Honda lease that required the runner to make an in-person appointment with both our insurance company and the RMV to get the plates transferred and vehicle registered. Thank you! More

My experience of buying a CPO BMW X5 I purchased a certified preowned BMW X5 from south shore BMW and I could not have had s better experience. My client advisor, Fotios Kalkanis, was kno I purchased a certified preowned BMW X5 from south shore BMW and I could not have had s better experience. My client advisor, Fotios Kalkanis, was knowledgable, trustworthy, and really put my mind at ease. He helped me to choose the perfect car for my needs. He also went above and beyond to make everything go smoothly. He will be my client advisor for life and I highly recommend buying from him. Their new building is simply breathtaking and the entire experience was truly s memorable one. Thanks Fotios!!! More

I drove a distance just to order and buy my new car here! I rarely write reviews, but this was such a positive experience that I wanted to share. I have several other BMW dealers who are MUCH closer in prox I rarely write reviews, but this was such a positive experience that I wanted to share. I have several other BMW dealers who are MUCH closer in proximity. However, a friend recommended South Shore BMW and boy, the amazing respect, professionalism, and fairness can not be surpassed. As a woman in medicine with little time to spare, I was treated with dignity not like an idiot. The order for my 2015 X6 was handled so smoothly it was like a dream. Many thanks to the entire team from the GM, sales advisor, Gregory Dolabany, (he actually seems to ENJOY delivering the car after the sale is done), and Lisa Miles, (the business manager), who did not try to sell me every aftermarket do-dad. I will continue to drive the extra distance to do business with a car dealership that really does make the experience a joy instead of a nightmare. Sorry every other Boston dealer, I really must commend South Shore, (who are now a bit closer to the highway exit), and worth the trip. More