BMW of Rockland
Rockland, MA
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Owen was a pleasure to deal with. After agreeing on a purchase he went above and beyond to make the process seamless and efficient. Great job! After agreeing on a purchase he went above and beyond to make the process seamless and efficient. Great job! More
Great service and attention to detail. Technicians inspection video was awesome, and Andrew at the service desk was super helpful. Technicians inspection video was awesome, and Andrew at the service desk was super helpful. More
I was able to get a service appointment within 24 hours. The personnel are courteous and greet you promptly. They keep you informed on the status of your vehicle. The shop is spotless. A necessary chore tha The personnel are courteous and greet you promptly. They keep you informed on the status of your vehicle. The shop is spotless. A necessary chore that they make painless. More
Beware of this dealership as they don’t stand behind there certified pre-owned M Power car which they sold me. The service advisor and service manager failed to address the defected brake issue that was there certified pre-owned M Power car which they sold me. The service advisor and service manager failed to address the defected brake issue that was present and only got worse after purchase. The general manager Tom was very inconsiderate and unprofessional ignoring all calls. Herb Chambers BMW of Sudbury service department did what was right and covered the entire brake system under warranty. More
My experience with my service agent Dan was awful and after having my car worked on over the weekend and spending over 2000 I came back to pick up my car only to drive off and have my oil light come on 1 after having my car worked on over the weekend and spending over 2000 I came back to pick up my car only to drive off and have my oil light come on 10 minutes after leaving the dealership. Upon calling and speaking with another service agent, they told me that I should drop the car off again and pay another $200 fee to just see what was wrong. This is horrible service and I am disappointed! More