BMW of Rockland

Bought a certified BMW , discovered the brakes were lower than promised, also the car was missing some of the options advertised with the car , a week later took the car back for state inspection and mentio than promised, also the car was missing some of the options advertised with the car , a week later took the car back for state inspection and mentioned that the wipers needed replacement on the certified car, after 2 hours waiting i discovered that they changed on side wiper and left the other side intact making lines in the right side of the windshield. . More

Fast friendly service. Questions always answered. Very much appreciate the time you take to make me feel welcome, and walk me through everything I need to know. much appreciate the time you take to make me feel welcome, and walk me through everything I need to know. More

Dropped vehicle off at 8am Thurs.to check problemish with battery.Vehicle released on Tues.at 2pm. No communication to me on status until I called to get status. Work delayed because “ technician couldn’t ge battery.Vehicle released on Tues.at 2pm. No communication to me on status until I called to get status. Work delayed because “ technician couldn’t get to it” Had to ask for explanation of problem. Overcharged on invoice at check out...was revised after questioning bill. Overall, no customer focused service. Poor communications.Sloppy admin/billing. I hope work done by technician resolved problem. More

I have nothing but admiration for SS BMW during these trying times. Their customer service is always top notch but now they are more than amazing protecting our and their health. Outstanding. trying times. Their customer service is always top notch but now they are more than amazing protecting our and their health. Outstanding. More

My third X3....South Shore BMW sales by far the best! Not enough words for experience. Gregory A+ in professionalism, knowledge and even during a crazy Covid situation the best car purchase I've ever had Not enough words for experience. Gregory A+ in professionalism, knowledge and even during a crazy Covid situation the best car purchase I've ever had! More

In challenging times it is nice to see an organization that takes safety seriously, but can still offer all their services to Clients. Thank you Ryan, Fatios and Tarek for a seamless sales-documentation-d that takes safety seriously, but can still offer all their services to Clients. Thank you Ryan, Fatios and Tarek for a seamless sales-documentation-delivery process. Best to you. More

Very helpful, professional and accommodating. Will certainly continue using them for my two BMW cars. As we chose to wait, Frank, our advisor was attentive and kept us informed about what additional certainly continue using them for my two BMW cars. As we chose to wait, Frank, our advisor was attentive and kept us informed about what additional work might be needed in the future. More

Jane was very helpful throughout the process of getting my car fixed. Steve is really good at what he does as well. It was a little expensive, but the issue was resolved with the car my car fixed. Steve is really good at what he does as well. It was a little expensive, but the issue was resolved with the car More

Updates were informative and helpful. Rep was pleasant and thorough. The pick up and delivery service is outstanding. I would recommend this company to all my friends. and thorough. The pick up and delivery service is outstanding. I would recommend this company to all my friends. More

Excellent service experience! Work to help clients during this strange time to make it easy. BMW Gallery of South Shore has the best management, sales and service team. this strange time to make it easy. BMW Gallery of South Shore has the best management, sales and service team. More