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BMW of Rockland

Rockland, MA

4.8
945 Reviews

1040 Hingham St

Rockland, MA

02370

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Showing 945 reviews

March 28, 2022

Frank did a great job in service as usual. The detail work was awesome! He also addressed a brake problem as well. I rate Frank and the team a 10! More

by CHP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Bancato 10 stars
Mar 28, 2022 -

BMW of Rockland responded

Thank you! We are thrilled that Frank and our team provided you with the best experience! We thank you for your continued business!

March 28, 2022

I had a great experience from the service team to my agent Matt. He made sure my car was taking care of and help me with my travels by giving me a loner More

by kvalbrun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 29, 2022 -

BMW of Rockland responded

Thank you for your kind words about Matt! We are very happy to hear that we were able to provide you with an enjoyable service experience!

March 24, 2022

Very easy to work with, the salesman was knowledgeable and professional. From sales to delivery top notch! More

by Smolignano1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Dolabany
Mar 28, 2022 -

BMW of Rockland responded

Thank you for your kind words for Greg! We are thrilled that he provided you with a great car buying experience. Congratulations on your new car!

March 24, 2022

Reception at the dealership was prompt and courteous. Jonathan help me even though I was a few days late to get the final service under the 3 year warranty. Getting a loaner was easy. I expect superior s More

by peering 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
Mar 28, 2022 -

BMW of Rockland responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!

March 23, 2022

Jonathan manages the service department with great interpersonal skills. After all, who feels good about repairing your car after a stupid mistake? Somehow he makes it a sympathetic situation. He s More

by 3112johnston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Norkus
Mar 28, 2022 -

BMW of Rockland responded

Thank you for your kind words for Jonathan, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!

March 19, 2022

Car buying experience, frustrating. Non negotiable fix fee $495, trade in value only good for short period of being present in show room. Snafu with cars title paperwork, person needing More

by Jmacoldengines
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivo
Mar 22, 2022 -

BMW of Rockland responded

I am sorry you were unhappy with time taken and Documentation fee of $495 This is a fixed fee charged equally to all customers to process transactions and unfortunately out of state transactions due take longer to complete. If you would like to discuss this further, I am available by phone and email. Thank you for feedback we will use it to review our process and improve for the future. Avery Trumbo General Manager atrumbo@SouthShoreMINI.com 781-278-1380

March 14, 2022

They are on point and precise. I love how they take good care of you when my vehicle is in service. They reach out just in time if there is any other inconvenience and they accommo More

by Joneljoslyn1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
Mar 15, 2022 -

BMW of Rockland responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 09, 2022

Service experience is smooth and easy. Pleasant and efficient staff process check in and out quickly. More

by Gil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan
Mar 15, 2022 -

BMW of Rockland responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

March 08, 2022

Excellent experience in purchasing a vehicle from start to finish. Sam was a pleasure to work with. More

by Erikjfilipe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Dioxsey
Mar 09, 2022 -

BMW of Rockland responded

Thank you for being our customer, we appreciate your kind words for Sam. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!

March 08, 2022

Did a great job this morning fixing my sun roof ! !! The 15 word requirement is aggravating! More

by Mkennedy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff.
Mar 09, 2022 -

BMW of Rockland responded

Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!

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