BMW of Rockland

This is the 5th BMW dealership we have used over the past two decades due to relocation. SOUTHSHORE BMW is by far the worst service dealership experience. Fields BMW In Winter Park, Florida, Kelly BMW in Col two decades due to relocation. SOUTHSHORE BMW is by far the worst service dealership experience. Fields BMW In Winter Park, Florida, Kelly BMW in Columbus, Ohio, North Scottsdale BMW and Arrowhead BMW in Arizona are all excellent BMW dealerships which kept us coming back to BMW. SOUTHSHORE BMW in Rockland, MA runs the business VERY different from what we were accustomed to. It is not a state of the art facility. Every time we bring one of our cars for service, we have a different associate. No one gets to know their clients this way so it is not a personal experience, although our service associate was professional. Washing the car after service does not always happen and when it does, it is a terrible job. There are usually never loaner cars available. Even though I reserved a loaner during scheduling two weeks ahead of time, one was not available. After patiently waiting, I was lucky enough that someone just turned one in, which service promptly issued to me. Although it was a new vehicle, it was covered in road salt, I could not see using the backup camera, and there was crumbled muffin pieces all in the seat leg extension. The least they could have done is clean it with a quick wash and vacuum. Rental car dealers do a better job. This, however did not reflect on the service associate as he does not check the loaner car out. As for the work on the car, I was notified promptly by email and text by the service associate regarding what failed and needed immediate attention for additional service. He also communicated when the car was ready for pickup. No one talks with you when picking up the car, other than the cashier. This has happened during past service as well. The company could greatly benefit from a trip to Arrowhead BMW learn about high tech, state of the art, customer service, or even to Kelly BMW in Columbus who had an outstanding sales and service team under the leadership of Eric Robare and Gordon Rae. Additionally, there should be some privacy between cubicles in the service department at Southshore BMW. Other conversations were too loud and some things should be discussed privately. More

Good experience. Nice amenities. Patient staff. Quick turnaround. Good communication. They send you frequent updates and the call center folks are very helpful. Nice amenities. Patient staff. Quick turnaround. Good communication. They send you frequent updates and the call center folks are very helpful. More

Easy inspection sticker appointment to get and a great job by Javier, I always get the greatest of service provided here. job by Javier, I always get the greatest of service provided here. More

Purchased vehicle approximately 8 months ago and have put only 6 k on it since. Was told all services weee done and completed upon purchase. Today 2/7/23 Had my vehicle serviced (oil change). Took 2 1/2 ho only 6 k on it since. Was told all services weee done and completed upon purchase. Today 2/7/23 Had my vehicle serviced (oil change). Took 2 1/2 hours even though I had an appointment service writer was immediately trying to sell me a brake guild flush for $ 200 before I even settled in my seat. Car was brought in at 8 am. At 10:30 am I was informed that they found a tear in boot seal. And wanted $1300 to repair. So after 2 1/2 hours of sitting there they tell me this? Where was my car all this time? There was nothing wrong with this car when I brought it in! The service department here is definitely not trustworthy and have to question why they had my car all that time before telling me that something was wrong? Very suspect! Bring your car somewhere else I would not trust these people at there word. Also when I told my service advisor Javier that I was just having oil changed and no other service they seemed to have a hard time “finding”. This is absolutely not what I expected from BMW. ! The level of service there is comparable to a used car lot. Will not go back there again! I urge anyone else to go elsewhere! More

A adviser Promised applying for two replaced parts in coupon discount After signed paperwork to see the same price, service manager of this BMW doesn't want to resolve the issue and doesn't communicate i coupon discount After signed paperwork to see the same price, service manager of this BMW doesn't want to resolve the issue and doesn't communicate in professional way. Customer relation of this BMW, please review the video Camera and see a service advisor talk with a customer and also evaluate a service Manager a way to treat me today. I'm a good and royal customer from SouthShore BMW. I bought few cars and have been a good customer over 15 years. The service manager has no appreciation, and he doesn't want me to go back for service. I tried bringing the issue, so he should train his service staff better. This is a bad customer service. I will post the second review about the brake warning light service. Brought a car for SouthShore BMW service department to check the brake warning light, a service advisor told me that the brake warning light was all set and they finished resetting the brake warning light. I also received a text message in this statement " We have completed the inspection of your vehicle and great news, all items are green. Your service advisor will contact you once we have completed the already scheduled maintenance and repairs. Review your inspection here: c.xtime.com/i97jDC6USAUA… Reply STOP to opt out. Jan 21, 2023, 12:06 PM " . But when I took a car out of BMW SouthShore, the brake warning light still on. Is it a bad service? A manager doesn't want to solve the problem and keeps argument, I hope SouthShore Customer relations department will review a video camera and evaluate this. More

In and out in a day! Everyone was super helpful and I couldn't ask for a better experience!! Everyone was super helpful and I couldn't ask for a better experience!! More

First time buying a luxury car. Sean Henry was amazing. Courteous, professional, and thoughtful from start to end. After a fair amount of research on his end, we found out that the Sean Henry was amazing. Courteous, professional, and thoughtful from start to end. After a fair amount of research on his end, we found out that the exact color combinations we were looking for in an x7 weren't at South Shore BMW. He exceeded my expectations by advising me on some other BMW dealership options and helped me feel confident and in control of a great buying experience. I cannot thank him enough. He has our trust and loyalty. More

Bought a 2018 x3 suv and serviced my BMW convertible at dealer. Had my oil changed at jiffy because thy could not take me when I needed. I could not figure out how to turn off oil notification. They refuse dealer. Had my oil changed at jiffy because thy could not take me when I needed. I could not figure out how to turn off oil notification. They refused to help. I have spent of 60k at dealership over the years. Said, since I did not change oil w them they would do nothing as well as being rude. Never again will I purchase from this dealer. More

I have found the service team (advisors and technicians) to be thorough in their assessment and reasonable. to be thorough in their assessment and reasonable. More

Excellent from beginning to end. ......... On time, with patience, accomodating and ready to please throughout process. ......... On time, with patience, accomodating and ready to please throughout process. More