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BMW of Rockland

Rockland, MA

Overview
Reviews
4.8
949 Reviews
Call Dealership (781) 347-5770
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1040 Hingham St

Rockland, MA

02370

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Showing 949 reviews

June 06, 2023

Excellent response time - told me the work would take 90 minutes - provided me with a Lyft to have lunch - back in 90 minutes - spoke to a tech genius regarding managing the BMW app - Done! Good work SSBMW More

by joe P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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June 06, 2023

I’ve used BMW ss for nearly 39 years and never been let down they are good guys More

by hanleymark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Latina, Ryan Sullivan, Avery Trumbo
Report | Print
Jun 10, 2023 -

BMW of Rockland responded

Hi Hanleymark, we are very happy to have provided you with such a positive experience!

June 05, 2023

Service was top notch. . easy to get appointment and work was performed on time and with great explanation. Matt in service will be my go to person for all future service More

by MJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Egger- service advisor
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Jun 08, 2023 -

BMW of Rockland responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 02, 2023

Used South Shore BMW since 2010. Sales and Service have been good. This is my 2nd car from them. More

by mmicci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew McWhorter
Report | Print
Jun 05, 2023 -

BMW of Rockland responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 02, 2023

The BMW brand represents quality and performance. Matt, as my service manager, checks all of those boxes! More

by design333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Jun 10, 2023 -

BMW of Rockland responded

Thank you for your kind words for our staff, we appreciate it!

June 01, 2023

Perfect prompt and thorough service as usual from this dealership. Will never take my vehicle anywhere else. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Egger and Steve O’Neil
Report | Print
Jun 05, 2023 -

BMW of Rockland responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

May 31, 2023

Multiple communication methods on progress, video of inspection and clear indications of any potential problems that may be present More

by Pauld99648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 04, 2023 -

BMW of Rockland responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 31, 2023

Very accommodating, made me feel like I was a very important guest. Also took the time to talk to me. Then I needed to order some parts they made me feel like my small order was very important to them More

by dcrowley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Service Department , Ryan Sullivan, Avery Trumbo
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May 22, 2023

Very uncomfortable racist environment. From the service advisors, to the service manager Thomas toppan and the Gm Avery Trumbo. If you’re a person of color you are not welcome here. Comple More

by 5SeriesL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Topan , Andrew Mcwhorter , Avery Trumbo
Report | Print
May 20, 2023

Very racist and uncomfortable experience with service advisor Andrew Mcwhorter. He made feel as if I was unworthy of being a customer here, I was rushed and he was just over rude. I do not recommend and More

by 5SeriesL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Mcwhorter
Report | Print
May 22, 2023 -

BMW of Rockland responded

Kevin, I am sorry you felt that way, However we cannot give you a loaner vehicle without a valid Driver's License and a credit card that will work, we tried repeatedly and eventually, the only solution was to process the loaner agreement. In your girlfriend's name Ms. Lowe, given the length of time this took our advisor had to step away to help other customers whom had been waiting for him. I apologize if this offended you Avery Trumbo General Manager

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