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BMW of Rockland
Rockland, MA
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 17, 2021
Our experience today was second to none, John Norkus is the most professional and knowledgeable BMW specialist. No games, No hassle and excellent price. Clean modern dealership. We were offered food and the most professional and knowledgeable BMW specialist. No games, No hassle and excellent price. Clean modern dealership. We were offered food and drinks several times and never kept waiting . We purchased an M3 and will be back to upgrade my wife’s X1! Thank you John . More
by steveboatwright
Employees Worked With
John Norkus
April 05, 2021
The dealer was very thorough!They did a great job and The dealer was very thorough! They did a great job and kept me informed as they worked on my car ! When they talked to me , they made sure that they The dealer was very thorough! They did a great job and kept me informed as they worked on my car ! When they talked to me , they made sure that they answered my questioned ! Very professional group ! More
by jfdarden
Employees Worked With
Jeff Salzman
March 19, 2021
Went into purchase a certified BMW, spent almost 7 hours picking out the car, SIGNED the contract and wrote the check...all to be told that it was not actually certified. Car was advertised everywhere as ce picking out the car, SIGNED the contract and wrote the check...all to be told that it was not actually certified. Car was advertised everywhere as certified and the dealership would not honor the contract I signed. So I waisted an entire day trying to purchase a car. Disappointed that the dealership would not honor their contract or their advertising. My sales associate was spectacular thought. I felt bad that the management wasted everyone’s time. More
by jeanetterobinson14
Employees Worked With
Ryan Sullivan, Avery Trumbo
January 13, 2021
Bought a certified BMW , discovered the brakes were lower than promised, also the car was missing some of the options advertised with the car , a week later took the car back for state inspection and mentio than promised, also the car was missing some of the options advertised with the car , a week later took the car back for state inspection and mentioned that the wipers needed replacement on the certified car, after 2 hours waiting i discovered that they changed on side wiper and left the other side intact making lines in the right side of the windshield. . More
by Josef B
Employees Worked With
Sean
June 15, 2020
Fast friendly service. Questions always answered. Very much appreciate the time you take to make me feel welcome, and walk me through everything I need to know. much appreciate the time you take to make me feel welcome, and walk me through everything I need to know. More
by ElenaW
Employees Worked With
Ryan Sullivan, Avery Trumbo
June 09, 2020
Dropped vehicle off at 8am Thurs.to check problemish with battery.Vehicle released on Tues.at 2pm. No communication to me on status until I called to get status. Work delayed because “ technician couldn’t ge battery.Vehicle released on Tues.at 2pm. No communication to me on status until I called to get status. Work delayed because “ technician couldn’t get to it” Had to ask for explanation of problem. Overcharged on invoice at check out...was revised after questioning bill. Overall, no customer focused service. Poor communications.Sloppy admin/billing. I hope work done by technician resolved problem. More
by davidpollard15
Employees Worked With
Frank Brancato Service Dept.
June 06, 2020
I have nothing but admiration for SS BMW during these trying times. Their customer service is always top notch but now they are more than amazing protecting our and their health. Outstanding. trying times. Their customer service is always top notch but now they are more than amazing protecting our and their health. Outstanding. More
by Reg
Employees Worked With
Jane in service department.
June 05, 2020
My third X3....South Shore BMW sales by far the best! Not enough words for experience. Gregory A+ in professionalism, knowledge and even during a crazy Covid situation the best car purchase I've ever had Not enough words for experience. Gregory A+ in professionalism, knowledge and even during a crazy Covid situation the best car purchase I've ever had! More
by molmeade
Employees Worked With
Gregory Dolabany
June 05, 2020
In challenging times it is nice to see an organization that takes safety seriously, but can still offer all their services to Clients. Thank you Ryan, Fatios and Tarek for a seamless sales-documentation-d that takes safety seriously, but can still offer all their services to Clients. Thank you Ryan, Fatios and Tarek for a seamless sales-documentation-delivery process. Best to you. More
by djsrhody
Employees Worked With
Fatios and Tarek, Ryan Sullivan, Avery Trumbo
June 04, 2020
Very helpful, professional and accommodating. Will certainly continue using them for my two BMW cars. As we chose to wait, Frank, our advisor was attentive and kept us informed about what additional certainly continue using them for my two BMW cars. As we chose to wait, Frank, our advisor was attentive and kept us informed about what additional work might be needed in the future. More
by drasprivate
Employees Worked With
Frank, service advisor
