BMW of Rockland

I’ve used BMW ss for nearly 39 years and never been let down they are good guys down they are good guys More

Service was top notch. . easy to get appointment and work was performed on time and with great explanation. Matt in service will be my go to person for all future service . easy to get appointment and work was performed on time and with great explanation. Matt in service will be my go to person for all future service needs. More

Used South Shore BMW since 2010. Sales and Service have been good. This is my 2nd car from them. Sales and Service have been good. This is my 2nd car from them. More

The BMW brand represents quality and performance. Matt, as my service manager, checks all of those boxes! Matt, as my service manager, checks all of those boxes! More

Perfect prompt and thorough service as usual from this dealership. Will never take my vehicle anywhere else. dealership. Will never take my vehicle anywhere else. More

Multiple communication methods on progress, video of inspection and clear indications of any potential problems that may be present inspection and clear indications of any potential problems that may be present More

Very racist and uncomfortable experience with service advisor Andrew Mcwhorter. He made feel as if I was unworthy of being a customer here, I was rushed and he was just over rude. I do not recommend and advisor Andrew Mcwhorter. He made feel as if I was unworthy of being a customer here, I was rushed and he was just over rude. I do not recommend and I will be contacting Corporate to report this incident. More

This is the 5th BMW dealership we have used over the past two decades due to relocation. SOUTHSHORE BMW is by far the worst service dealership experience. Fields BMW In Winter Park, Florida, Kelly BMW in Col two decades due to relocation. SOUTHSHORE BMW is by far the worst service dealership experience. Fields BMW In Winter Park, Florida, Kelly BMW in Columbus, Ohio, North Scottsdale BMW and Arrowhead BMW in Arizona are all excellent BMW dealerships which kept us coming back to BMW. SOUTHSHORE BMW in Rockland, MA runs the business VERY different from what we were accustomed to. It is not a state of the art facility. Every time we bring one of our cars for service, we have a different associate. No one gets to know their clients this way so it is not a personal experience, although our service associate was professional. Washing the car after service does not always happen and when it does, it is a terrible job. There are usually never loaner cars available. Even though I reserved a loaner during scheduling two weeks ahead of time, one was not available. After patiently waiting, I was lucky enough that someone just turned one in, which service promptly issued to me. Although it was a new vehicle, it was covered in road salt, I could not see using the backup camera, and there was crumbled muffin pieces all in the seat leg extension. The least they could have done is clean it with a quick wash and vacuum. Rental car dealers do a better job. This, however did not reflect on the service associate as he does not check the loaner car out. As for the work on the car, I was notified promptly by email and text by the service associate regarding what failed and needed immediate attention for additional service. He also communicated when the car was ready for pickup. No one talks with you when picking up the car, other than the cashier. This has happened during past service as well. The company could greatly benefit from a trip to Arrowhead BMW learn about high tech, state of the art, customer service, or even to Kelly BMW in Columbus who had an outstanding sales and service team under the leadership of Eric Robare and Gordon Rae. Additionally, there should be some privacy between cubicles in the service department at Southshore BMW. Other conversations were too loud and some things should be discussed privately. More