BMW of Rockland
Rockland, MA
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Used BMW Roadside Assist to get vehicle to SS BMW and Elijah Ramos did a great job installing new tires and have scratched up wheels repaired. Communication from Elijah was excellent. Elijah Ramos did a great job installing new tires and have scratched up wheels repaired. Communication from Elijah was excellent. More
Straight-forward. Courteous. Helpful. Listened to our needs. Knowledgeable. I never felt pressured. Made the process seem easy. NOTE: I do not know who Ryan Sul Courteous. Helpful. Listened to our needs. Knowledgeable. I never felt pressured. Made the process seem easy. NOTE: I do not know who Ryan Sullivan or Avery Trumbo are. (Names below). The five star ratings are for Paul Caparella and Richard Harrington. More
Greg is absolutely amazing. I visited many other car dealership and within the first five minutes of meeting Greg, I knew he was head and shoulders above the others. He didn’t t I visited many other car dealership and within the first five minutes of meeting Greg, I knew he was head and shoulders above the others. He didn’t try to sell me a car, instead he took the time to understand what was important to me in a vehicle . He leverage the display monitor to show me the differences between my current vehicle and some options he thought would interest me. His follow up is outstanding and kept me updated through the process. Loved when he emailed me to let me know when the car went into production and when it was on its way. He also made me feel that I was his most important customer. Best buying experience I have ever had thanks to Greg More
The BMW Hingham MA site is very customer focused, staff is professional, knowledgeable and friendly. I went in without an appointment, just for information about my warranty, and was quickly responded to is professional, knowledgeable and friendly. I went in without an appointment, just for information about my warranty, and was quickly responded to and offered to get my needed oil change done while I wait. More
The whole process was anything but smooth. From miscommunication on the details of the vehicle to multiple, unnecessary credit checks. And then after completing the purchase, the communication From miscommunication on the details of the vehicle to multiple, unnecessary credit checks. And then after completing the purchase, the communication and responsiveness got even worse, which was tough to accomplish. I wouldn’t recommend this dealership. Nice people but the attention to detail is not there. More
Very pleasing surroundings. Prompt attentive personnel. Received oil change and inspection sticker. I was very happy with entire experience Prompt attentive personnel. Received oil change and inspection sticker. I was very happy with entire experience More
Had an urgent matter, flat tire and they were very responsive. I was able to get a same day appointment and the tire needed was in stock. Have had my car serviced here many times and have always had a responsive. I was able to get a same day appointment and the tire needed was in stock. Have had my car serviced here many times and have always had a good experience. Thank you SS BMW. More
The shop is spotlessly clean. Wes and the supporting staff were interested in a very difficult problem b with the particulate filter in the exhaust system. A 12 hour job on which Wes and the supporting staff were interested in a very difficult problem b with the particulate filter in the exhaust system. A 12 hour job on which SSbmw assigned their master Master Mechanic. All in all positive experience and the X5d hums along since it left the shop. More
I love Greg Dolbani (sp) in Sales! The service dept is disorganized. Many times you have to take the initiative as they don’t communicate timely. The service dept is disorganized. Many times you have to take the initiative as they don’t communicate timely. More