BMW of Rockland

Great experience. Thorough, consultative, no pressure, and best of all, friendly. The Service Rep (Javier) really went above and beyond to ensure that my tight time co Thorough, consultative, no pressure, and best of all, friendly. The Service Rep (Javier) really went above and beyond to ensure that my tight time constraint was met.....he gets 5 stars too but only because I can't give 6. More

Our service advisor Matt E is amazing ! !! He makes every appointment effortless and he is just a pleasure to work with. !! He makes every appointment effortless and he is just a pleasure to work with. More

Expensive but great customer service. Wes was great to me and helped me navigate the issue and decisions to be made. Wes was great to me and helped me navigate the issue and decisions to be made. More

Pleasent experience with professional assistance. Great quality service. Comfortable waiting area. Would highly recommend this Great quality service. Comfortable waiting area. Would highly recommend this More

The service appointment was incredibly easy to set up. The entire process was very professional. I feel as though my car was very well taken care of. The entire process was very professional. I feel as though my car was very well taken care of. More

A new person entering service department after having a tow will have a confusing time finding who to turn to.One young front receptionist not friendly.Accurste description of issue was not accurately conv tow will have a confusing time finding who to turn to.One young front receptionist not friendly.Accurste description of issue was not accurately conveyed to service advisor who was very professional.My issue was not resolved without a substantial cost to investigate.Call Ctr said it was a no obligation but there is a charge. Dealer wanted $1740 to inspect further. More

They are timely, professional, courteous and nice to deal with. No hidden agenda or charges just straight up professional with. No hidden agenda or charges just straight up professional More

Excellent Advisors and staff - very knowledgeable mechanics, which is necessary when dealing with an older vehicle like mine. Wonderful team to work with. mechanics, which is necessary when dealing with an older vehicle like mine. Wonderful team to work with. More

Brought our 2020 X3 for service after coffee spilt on the console put the parking brake out of commission. It was determined fairly quickly that it was shorted and needed replacement. The part was ordered an console put the parking brake out of commission. It was determined fairly quickly that it was shorted and needed replacement. The part was ordered and we were notified by both email and phone when it was in. We were able to schedule an appointment to have it installed at time that was convenient for us. We dropped the vehicle off and it was ready in the estimated time. Other than an odd $32+ “Shop charge” in addition to parts & labor that we didn’t notice until after leaving it was pretty near perfect experience. The shop is clean, organized and the people are friendly. This is as good as it gets for a chore you might otherwise like to avoid. I would recommend Shore Shore BMW servicing your BMW. More

I have owned BMW’s for 28 years. .SSBMW in Rockland is the best. Highly recommend! .SSBMW in Rockland is the best. Highly recommend! More