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BMW of Rockland

Rockland, MA

Overview
Reviews
4.7
861 Reviews
Call Dealership (781) 347-5770
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1040 Hingham St

Rockland, MA

02370

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Showing 861 reviews

January 16, 2024

South Shore BMW takes great care of my car. They are efficient, professional and trustworthy. More

by Mcd543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan, Avery Trumbo
Report | Print
Jan 18, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 16, 2024

My service experience was perfect from start to finish someone called yesterday to schedule my routine maintenance. I went in today, got a loaner, and had a great experience with the services rep, Dan. More

by barbaryfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan, Avery Trumbo
Report | Print
Jan 19, 2024 -

BMW of Rockland responded

We are delighted to hear that your service experience was perfect from start to finish! It's great that the scheduling process was smooth, you received a loaner, and Dan provided a great experience as your service representative. Thank you for sharing your positive feedback. Safe travels and continued satisfaction with your vehicle!

January 16, 2024

Been dealing with these people from their sales to service and have never had a bad experience. It’s the reason I keep going back More

by Rhowie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew McWhorter
Report | Print
Jan 19, 2024 -

BMW of Rockland responded

It's wonderful to hear that you've consistently had positive experiences, both in sales and service, and that it's the reason you keep going back. Safe travels and continued satisfaction with your interactions with us!

January 15, 2024

The labor set rate is disgusting. 952.65 for something that was 2 hrs to fix . So just put another 2 maybe 3 hrs added to the real time . I am so disappointed. More

by Kathy
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Service department
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Jan 16, 2024 -

BMW of Rockland responded

I apologize that you experienced a long wait time to have your vehicle serviced with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at atrumbo@southshorebmw.com. Avery Trumbo, General Manager

January 15, 2024

Process was smooth and easy and everyone was extremely nice. Overall it was a really great customer experience. More

by CharlesIsrael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew McWhorter, Ryan Sullivan, Avery Trumbo
Report | Print
Jan 18, 2024 -

BMW of Rockland responded

We are glad to hear that your experience was smooth and easy and that everyone involved was extremely nice. A great customer experience is always important, and it's wonderful that you had such a positive encounter. We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

Andrew was excellent and informative! He went above and beyond for my service experience. Thank you More

by hunterleighton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew McHorter, Ryan Sullivan, Avery Trumbo
Report | Print
Jan 17, 2024 -

BMW of Rockland responded

It's fantastic to hear that you had a great experience and that Andrew provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 11, 2024

The people who work at the dealership are extremely helpful. They work efficiently at getting your car in and serviced promptly. More

by bharrington009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan
Report | Print
Jan 13, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 10, 2024

I visited multiple dealerships and test drove MANY vehicles before visiting BMW South Shore. The level of service received was unmatched. Svet explained all the features and benefits of the vehicle, w More

by keri.couto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Svet Tachev
Report | Print
Jan 12, 2024 -

BMW of Rockland responded

Thank you for sharing your positive experience at South Shore BMW. It's great to hear that the level of service you received was unmatched and that Svet provided a thorough explanation of the vehicle's features without being pushy. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 08, 2024

Very impressive operation. Sophisticated and helpful. My first visit with auto that my wife purchased. More

by mikefarrington40@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lattin
Report | Print
Jan 10, 2024 -

BMW of Rockland responded

We are thrilled to hear about your positive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 06, 2024

Great experience, from identifying the problem to booking an appointment and getting me in a loaner! More

by briansshelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve and Andrew in service A+, Ryan Sullivan, Avery Trumbo
Report | Print
Jan 09, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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