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BMW of Rockland

Rockland, MA

4.7
861 Reviews

1040 Hingham St

Rockland, MA

02370

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Showing 861 reviews

February 16, 2024

Sam, our salesperson and the dealership were great to work with, a great experience. Their service dept. is very good, also. More

by kathyr1230
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 23, 2024 -

BMW of Rockland responded

We're thrilled to hear that you had a great experience working with Sam, your salesperson, and our dealership. It's fantastic that you found the service department to be very good as well. Thank you for choosing us, and we look forward to serving you again in the future! Safe travels!

February 15, 2024

Service was great. Forgot to reset computers and I live 40 minutes away. Tire prices were as good as anywhere. Nice to Have BMW techs for a great price! More

by Neitr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Feb 17, 2024 -

BMW of Rockland responded

We're pleased to hear that you had a positive experience with our service at BMW. Thank you for choosing us for your vehicle needs. We apologize for any inconvenience regarding the computer reset and the distance you had to travel. We appreciate your business and hope to serve you again in the future!

February 13, 2024

My advisor Matt Egger and Larry Friedman (concierge service) are awesome. Both very respectful and extremely efficient (Matt is also funny). They know what they are talking about, and honor their wo More

by Molmenti2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Egger, Larry Friedman. Both 5 stars
Feb 14, 2024 -

BMW of Rockland responded

Thank you for taking the time to share your positive experience with Matt, your advisor, and Larry, the concierge service, at South Shore BMW! We're delighted to hear that they provided efficient and respectful service, and their attention to detail, from picking up your car to ensuring you have everything you need, is commendable. It's great to know that their professionalism and commitment have contributed to your loyalty to BMW. Enjoy your BMW driving experience, and we appreciate your continued trust in South Shore BMW!

February 12, 2024

Very accommodating, professional and a clean waiting area. Got a phone call for my appointment which was a good reminder. More

by Sjlugin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
matt
Feb 14, 2024 -

BMW of Rockland responded

Thank you for sharing your positive experience! It's great to hear that you found the staff accommodating and professional and that the waiting area was clean and comfortable. We appreciate your feedback!

February 09, 2024

Sales Advsor was excellent but BMW Assit was a nightmare. I waited 4 hours for a tow that was supposed to be there in 45 minutes - BMW Ssist seems to have very limited opyions fot towing / hstdly a ptrstig More

by jmdeeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service visit, Ryan Sullivan, Avery Trumbo
Feb 21, 2024 -

BMW of Rockland responded

Thank you for the feedback. You may or not be aware but South Shore BMW does not have any control over the BMW assist/roadside assistance, this is handled directly by BMW NA. I do have some contacts in their RSA department that I will forward this feedback to so they are aware of the situation. If could please reach out to me directly at ttoppan@southshorebmw.com I would like to collect some further information that will help them locate your specific instance, due to the name this is posted under I’m unable to pull those details myself. If phone is more convenient I can be reached at 781.347.5778 direct. Thank you kindly, Tom Toppan

February 09, 2024

I always have a very pleasant experience here. Andrew was amazing as was Bill at check in. More

by astar4848
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew (sorry don’t have the last name. But he checked me in after Bill.
Feb 13, 2024 -

BMW of Rockland responded

We're delighted to hear that you consistently have a very pleasant experience with us. It's wonderful that Andrew and Bill made your visit amazing. We appreciate your continued business and look forward to serving you again in the future!

February 06, 2024

Got the job right in a timely and professional manner. Waiting area is clean and bright. More

by TBT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 09, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had a timely and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 06, 2024

The team made the process convenient and quick without feeling rushed. Fair price give on the pre-owned car and trade in. More

by MM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan
Feb 09, 2024 -

BMW of Rockland responded

That's wonderful to hear! A convenient and quick process, coupled with fair pricing, makes for a positive car-buying experience. We appreciate your input and congratulations on your new purchase! Safe travels!

February 06, 2024

Professional, prompt, clean, friendly, love the waiting area, all required because it is pricey, but worth it More

by lmcham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel , in service
Feb 09, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had a professional and prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 05, 2024

Good friendly service. Everything clearly explained. Got me an appointment quickly. Pointed out other service needs. More

by r.schunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Feb 09, 2024 -

BMW of Rockland responded

Thank you for choosing our dealership! We're pleased to hear that you had a positive experience with good, friendly service. We appreciate your business and look forward to serving you again in the future!

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