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BMW of Rockland

Rockland, MA

Overview
Reviews
4.7
806 Reviews
Call Dealership (781) 347-5770
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1040 Hingham St

Rockland, MA

02370

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Showing 806 reviews

January 24, 2024

First visit and they walk to me like an old customer and took care of me with three tires. Two were flat within a two hour period. Awesome experience. More

by kverville20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Jan 30, 2024 -

BMW of Rockland responded

We're glad to hear about your positive first visit! It's great that we treated you like an old customer and took care of the issue with the three tires promptly. An awesome experience is what we aim for. Thank you for choosing our service!

Jan 30, 2024 -

kverville20 responded

Great experience

January 23, 2024

Excellent! Big shout out to Bill, who recommended me! And Joe, LOVE MY CAR! Andrew for communication .. the girls up front letting me use the tv remote ! And More

by Lamlocke43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill , Joe, Andrew , Kaitlin ? Kim? I forget
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Jan 25, 2024 -

BMW of Rockland responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 21, 2024

Very efficient and the representative was knowledgeable about my needs and the service of my vehicle and also helpful More

by gsmart74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes francois
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Jan 23, 2024 -

BMW of Rockland responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

Great service and has good community with customer, detailed the service to advise customer to take action for the car More

by 250john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan, Avery Trumbo
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Jan 20, 2024 -

250john responded

Very professional techni

Feb 05, 2024 -

BMW of Rockland responded

Thank you for being our customer, we appreciate your kind words!

January 18, 2024

First time to the Service Department. Technician and Service Advisor both professional, accommodating and both explained their process. More

by DHD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan
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Jan 24, 2024 -

BMW of Rockland responded

We're pleased to hear that your first experience with our Service Department was positive. It's great that both the technician and Service Advisor were professional, accommodating, and took the time to explain their process. Thank you for choosing us, and we appreciate your positive feedback. We look forward to serving you again in the future!

January 16, 2024

South Shore BMW takes great care of my car. They are efficient, professional and trustworthy. More

by Mcd543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan, Avery Trumbo
Report | Print
Jan 18, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 16, 2024

My service experience was perfect from start to finish someone called yesterday to schedule my routine maintenance. I went in today, got a loaner, and had a great experience with the services rep, Dan. More

by barbaryfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan, Avery Trumbo
Report | Print
Jan 19, 2024 -

BMW of Rockland responded

We are delighted to hear that your service experience was perfect from start to finish! It's great that the scheduling process was smooth, you received a loaner, and Dan provided a great experience as your service representative. Thank you for sharing your positive feedback. Safe travels and continued satisfaction with your vehicle!

January 16, 2024

Been dealing with these people from their sales to service and have never had a bad experience. It’s the reason I keep going back More

by Rhowie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew McWhorter
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Jan 19, 2024 -

BMW of Rockland responded

It's wonderful to hear that you've consistently had positive experiences, both in sales and service, and that it's the reason you keep going back. Safe travels and continued satisfaction with your interactions with us!

January 15, 2024

Process was smooth and easy and everyone was extremely nice. Overall it was a really great customer experience. More

by CharlesIsrael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew McWhorter, Ryan Sullivan, Avery Trumbo
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Jan 18, 2024 -

BMW of Rockland responded

We are glad to hear that your experience was smooth and easy and that everyone involved was extremely nice. A great customer experience is always important, and it's wonderful that you had such a positive encounter. We appreciate your business. We look forward to assisting you in the future.

January 15, 2024

The labor set rate is disgusting. 952.65 for something that was 2 hrs to fix . So just put another 2 maybe 3 hrs added to the real time . I am so disappointed. More

by Kathy
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Service department
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Jan 16, 2024 -

BMW of Rockland responded

I apologize that you experienced a long wait time to have your vehicle serviced with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at atrumbo@southshorebmw.com. Avery Trumbo, General Manager

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