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BMW of Rockland

Rockland, MA

4.7
806 Reviews

1040 Hingham St

Rockland, MA

02370

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Showing 806 reviews

March 30, 2024

$96 to replace the front wipers is shameful and nothing but a money grab. Geez! More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Eggers
Apr 03, 2024 -

BMW of Rockland responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 12, 2024 -

BMW of Rockland responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Tom Toppan General Manager ttoppan@southshorebmw.com

March 26, 2024

Fantastic experience as usual. I Love bringing my car into SouthShore BMW. Highly recommend to all. More

by bob.cahill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Milan
Mar 28, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 23, 2024

Replaced cut tire 1 hr after calling. Wes helped me.he is the best ever!! More

by Cynthia D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes is best 5 stars, Avery Trumbo
Mar 26, 2024 -

BMW of Rockland responded

It's fantastic to hear that you had a great experience and that Wes provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 19, 2024

I have brought both of my X3 BMW 's to be serviced here I bought my cars here as well Excellent dealership Everyone is helpful and very accomodating I recommend this dealership to friends and family More

by jellellen
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 22, 2024 -

BMW of Rockland responded

Thank you for your recommendation! We're delighted to hear that you've had excellent experiences with both purchasing and servicing your BMWs at our dealership. We appreciate your loyalty and trust in us, and we're always here to assist you with any automotive needs.

March 19, 2024

Sean found me the perfect car in my budget and made it so easy. He went above and beyond. More

by jennreddy27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Henry
Mar 21, 2024 -

BMW of Rockland responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 16, 2024

I had an amazing experience at this dealership. I was immediately welcomed and taken right int to meet the service advisor, Javier. He was able to provide a rental and had me return the next day wh More

by Lbeery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept...Javier
Mar 20, 2024 -

BMW of Rockland responded

That's fantastic to hear about your amazing experience! It's great that you were welcomed warmly and had a seamless experience with Javier as your service advisor. Providing a rental and keeping you updated throughout the service visit shows a high level of customer service. We're glad that Javier made your experience the best car service experience you've had.

March 16, 2024

Used my car to go to a house in Braintree, car sat there for 30 to 40 minutes then I followed it back to the dealer. The dealer was checking a back up censor and a noise my rear view mirror makes when it op More

by Zigphizig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not available to talk to me , Avery Trumbo
Mar 18, 2024 -

BMW of Rockland responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 12, 2024

I was able to get service for my car on the same day that I called. Service was great and everyone was cordial. More

by Tricia723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Millan
Mar 15, 2024 -

BMW of Rockland responded

Thank you for the kind words Tricia! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 10, 2024

2 hrs for an oil change? I was there specifical for special they offered $99 oil change. The compliment inspection took 5 min the other 115 min spent on oil drain filter repl More

by marcdeltergo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Mar 12, 2024 -

BMW of Rockland responded

I am sorry to hear about the cost of your vehicle’s repairs. As you know, your 2010 BMW X3 was a $51,000 vehicle when new. Unfortunately, the factory's original parts and/or specialized repair techniques involved for this vehicle with over 95,000 miles still reflect its premium design. I would be happy to assist you with your concerns, please contact me at ttoppan@southshorebmw.com or 781-347-5923. Tom Toppan General Manager

March 07, 2024

Staff was efficient and pleasant at intake Facility was neat and well maintained which was professional More

by Subaru Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Furious our salesman was excellent
Mar 13, 2024 -

BMW of Rockland responded

It's great to hear that you had an efficient and pleasant experience with the staff during the intake process. The fact that the facility was neat and well-maintained adds a professional touch to the overall service. We appreciate your positive comments and look forward to serving you again!

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