BMW of Rockland

Disappointing experience. 3 days with my car. Minimal communication. Wasn’t able to fix headlamp. 3 days with my car. Minimal communication. Wasn’t able to fix headlamp. More

Prompt service, knowledgable staff and reasonable service rates. I waited and was pleased that my vehicle was ready in such a short time. rates. I waited and was pleased that my vehicle was ready in such a short time. More

This 5 star review is for Matt Egger who is an exemplary service advisor. A great communicator who is honest, articulate and exceptionally knowledgeable. service advisor. A great communicator who is honest, articulate and exceptionally knowledgeable. More

I love this dealership! ! The staff is professional, timely and courteous! My service advisor Matt was outstanding and went out of his way to have my tire covered by the fact ! The staff is professional, timely and courteous! My service advisor Matt was outstanding and went out of his way to have my tire covered by the factory warranty as it was only 6 weeks old ! More

Outstanding service in every way. My car was waiting and ready when I arrived. Highly recommended My car was waiting and ready when I arrived. Highly recommended More

I arrived at this dealership in Rockland with some very serious issues that were misdiagnosed at another repair shop I met with Dan Bolton Service Director He took time to discuss the issues with my car serious issues that were misdiagnosed at another repair shop I met with Dan Bolton Service Director He took time to discuss the issues with my car and completely put my mind at ease He had the car diagnosed by the shop Forman and sure enough they found the source of the problem!! Every dealership should have a true professional like Dan who took the time to provide me with superior customer service I give this dealership 20 stars!!! Thank you More

I mostly dealt with Owen Martin. Owen knew the car specifics very well and answered all my questions in a timely manner, all well giving helpful suggestions. Owen knew the car specifics very well and answered all my questions in a timely manner, all well giving helpful suggestions. More

Made an appt for full detail. 4:30 and I haven’t heard my car is ready so I called. They had not started yet and wanted to keep the car another day, which not work for me at all. 4:30 and I haven’t heard my car is ready so I called. They had not started yet and wanted to keep the car another day, which not work for me at all. We talked about what an appointment is and rep said they farm out the detailing so it wasn’t his fault. I made the appt with the dealership, and had no idea they farm details out. I also never got a call during the day indicating there might be a problem, but I did get text and email asking if they could put $1,500 in tires on the car (the existing tires were fine). Won’t be going back to these weasels for any more work on the car. More

Mr. McWhorter very professional. Will recommend in future. Treats clients great. Glad that I visited future. Treats clients great. Glad that I visited More

Matt was excellent to work with! !!! Will do all my service in Rockland. Exceeded my expectations !!! Will do all my service in Rockland. Exceeded my expectations More