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BMW of Rockland
Rockland, MA
1,203 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,203 reviews
September 21, 2026
Last Thursday my wife and I picked up a CPO BMW X1. The sales person Greg was very attentive and the process went well. Upon picking the car up, I noticed that the driver door handle had an issue. The The sales person Greg was very attentive and the process went well. Upon picking the car up, I noticed that the driver door handle had an issue. The part was ordered. Today, September 21, i brought the car in to have this part and an inspection sticker applied. I also asked the service advisor to have them check the alignment as the car was pulling badly to the left at 60 mph on the highway. At the end of the service, I inquired regarding the alignment. I was told it was checked and everything was fine. No alignment report was provided as has always been the case in the past with other BMW’s I’ve brought in for service. Also, on the service record provided, all it said regarding alignment was that it was checked in July as part of the CPO process. I believe I was lied to. No report, no road test, and the car still pulls to the left. Very disappointed in this service department. On top of that, when I tried to call when I got home, I was on hold for over 10 minutes with no answer. I tried calling twice and got nothing but being on lengthily holds. More
by russell18
Employees Worked With
Alana, Dan Bolton
September 14, 2026
Service was amazing! My service advisor, Elijah, was polite, professional, and kept me updated via text regarding the cost of each task. They provided a clean loaner car My service advisor, Elijah, was polite, professional, and kept me updated via text regarding the cost of each task. They provided a clean loaner car while mine was in the shop. Hes fast, friendly, and honest. Prices are much better than the local dealership. This is my only go-to auto shop. More
by Patricia B
Employees Worked With
Elijah
September 10, 2026
Love my service department. My BMW contact Elana is always professional and provides me great detail about my vehicle whenever I am in for service. Thank you My BMW contact Elana is always professional and provides me great detail about my vehicle whenever I am in for service. Thank you More
by Drousseau
Employees Worked With
Dan, Avery Trumbo, Dan Bolton
September 10, 2026
Extremely pleased with service received. * The video “walk thru” provided with service inspection is new, I guess…but it was surprisingly informative. * Appreciate that the service/main * The video “walk thru” provided with service inspection is new, I guess…but it was surprisingly informative. * Appreciate that the service/maintenance can be viewed in a proactive manner vs. reactive. My car is almost 10 years old. * the online scheduling (& rescheduling) was surprisingly easy & straightforward * Antonio Ortega kept me informed throughout the appointment. More
by Tworuths
Employees Worked With
Antonio Ortega
September 05, 2026
Recently bought a car from this dealership, Caren Stone was the sales representative I dealt with. Caren was easy to deal with, and the process as simple as possible. Caren followed through on everything s was the sales representative I dealt with. Caren was easy to deal with, and the process as simple as possible. Caren followed through on everything she told me. I would definitely recommend this dealership, the staff is honest and reliable. Steve Lordi More
by lordisteve22
Employees Worked With
Caren Stone
September 03, 2026
I highly recommend BMW of Rockland for their customer service. Bringing the vehicle in for service is always convenient and super easy. Their techs and genius staff are also super knowledgeable and pleas service. Bringing the vehicle in for service is always convenient and super easy. Their techs and genius staff are also super knowledgeable and pleasant. Working on my second purchase at this dealership and it’s always an easy experience. More
by Cgoveia
Employees Worked With
Andrew McChorter
