BMW of Rockland

Excellent service and communication throughout the whole process. Andrew and Joel exceeded my expectations by communicating with me several times. process. Andrew and Joel exceeded my expectations by communicating with me several times. More

Very clear and suitable services recommended. Explanations and expectations clearly met and work was completed ahead of promised time. Explanations and expectations clearly met and work was completed ahead of promised time. More

I feel very valued as a customer from the first contact in scheduling my appointment to picking up my vehicle. All the representatives are always courteous and helpful. I am always pleased with the level in scheduling my appointment to picking up my vehicle. All the representatives are always courteous and helpful. I am always pleased with the level of service provided, timeliness of the service, ease in making appointments and the recommendations provided (without pressure). More

I unfortunately had a very disappointing experience as a first-time customer at BMW of Rockland due to the treatment I received from service advisor Elijah R. I will not be sharing the full story here, but first-time customer at BMW of Rockland due to the treatment I received from service advisor Elijah R. I will not be sharing the full story here, but I do want to say my piece. Elijah’s miscalculations, confusion on the paperwork, and lack of organization led him to discover his own billing error days after I had already left the dealership with my vehicle and paid in full what I trusted was the final, accurate invoice. Instead of handling the situation professionally after I expressed discomfort, he sent intimidating emails and messages threatening legal action and involving authorities. I trusted him as my advisor to do his job correctly, especially given the high cost of the service. Management, please take this seriously – no customer who brings their business to your location should be treated disrespectfully over an internal error. Advisors should be thorough with their work, double or triple checking their calculations and invoices before sending them out. And to Elijah, you stated in your email to me that “this is all very straightforward”. If that were true, your mistakes shouldn’t and wouldn’t have happened. You represent not just the Rockland location, but also the BMW brand as a whole. I will never be back. More

Sales and services are top notch. Very professional and very accommodating. I have purchased three cars, two for me and one for my wife. All three cars were built to our specification Very professional and very accommodating. I have purchased three cars, two for me and one for my wife. All three cars were built to our specifications, working with Greg in sales. He is the best. More

Disappointed notified regarding 1 issue but have been constantly needing repairs within the same week my vehicle is returned. for new issues not shown on my checklist sheet that is all green. 3rd major r constantly needing repairs within the same week my vehicle is returned. for new issues not shown on my checklist sheet that is all green. 3rd major repair less then 1 months. Vehicle was perfect before being serviced More

I brought my vehicle in during my vacation week so I would be able to drop it off and pick it up without having to take any time off from work. I dropped it off on a Thursday. Helena told me it would be would be able to drop it off and pick it up without having to take any time off from work. I dropped it off on a Thursday. Helena told me it would be ready on Friday waiting for the call all day Friday never got it. She calls me Monday morning. Says that she’s been trying to reach me and must’ve been calling. The wrong number. BMW was only ever had one number on my account the same phone number which she confirmed on Thursday the day I drop the car off Long story short I had to take a day off on Tuesday of the next week in order to pick up my car and drop off the loaner very disappointing More

Everyone is very helpful, friendly and knowledgeable. I have been going there for many years. I have been going there for many years. More

It is a great dealership that has excellent service and the best service advisor in Andrew! the best service advisor in Andrew! More

Andrew the service advisor was knowledgeable and polite and the service delivered was thorough and on time...and as a bonus Hunter the client advisor offered and made me coffee while engaging in I3 convers and the service delivered was thorough and on time...and as a bonus Hunter the client advisor offered and made me coffee while engaging in I3 conversation and more More