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BMW of Rockland

Rockland, MA

4.7
1,069 Reviews

1040 Hingham St

Rockland, MA

02370

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Showing 1,069 reviews

October 18, 2025

Excellent service and communication throughout the whole process. Andrew and Joel exceeded my expectations by communicating with me several times. More

by EDDIEC927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew and Joel
Oct 20, 2025 -

BMW of Rockland responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2025

Very clear and suitable services recommended. Explanations and expectations clearly met and work was completed ahead of promised time. More

by sean.heinke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Brito
Oct 20, 2025 -

BMW of Rockland responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2025

I feel very valued as a customer from the first contact in scheduling my appointment to picking up my vehicle. All the representatives are always courteous and helpful. I am always pleased with the level More

by Zee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy, Dan Bolton
Oct 17, 2025 -

BMW of Rockland responded

Hi, thank you for your kind review! We strive to provide exceptional customer service from start to finish, and we are glad you have had positive experiences with our representatives. We look forward to serving you with the same care and attention.

October 14, 2025

I unfortunately had a very disappointing experience as a first-time customer at BMW of Rockland due to the treatment I received from service advisor Elijah R. I will not be sharing the full story here, but More

by Emily
Recommend Dealer
No
Employees Worked With
Elijah Ramos
Oct 18, 2025 -

BMW of Rockland responded

Emily , Thank you for taking the time to share your experience. We have been reaching out to collect the balance due for the work that you approved. The amount you were invoiced for and paid was an error on our part as we did not include the labor charge. Yes, we make mistakes and when that happens, we follow our core values of integrity and transparency to work to resolve the customers' concerns.  If you would like to further discuss I can be emailed at dbolton@group1auto.com Dan Bolton - Service Director BMW / MINI of Rockland | dbolton@group1auto.com

October 13, 2025

Sales and services are top notch. Very professional and very accommodating. I have purchased three cars, two for me and one for my wife. All three cars were built to our specification More

by Bob Edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan, Avery Trumbo, Hunter Leighton, Dan Bolton
Oct 16, 2025 -

BMW of Rockland responded

Hi Bob, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 11, 2025

Disappointed notified regarding 1 issue but have been constantly needing repairs within the same week my vehicle is returned. for new issues not shown on my checklist sheet that is all green. 3rd major r More

by ccassandra452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elena
Oct 15, 2025 -

BMW of Rockland responded

I looked into the repairs needed on your BMW and the repairs required are somewhat consistent and driven by age and miles of the vehicle. If you would like to discuss needed repairs further I can be reached at 781-347-5758. Avery Trumbo General Manager - BMW of Rockland

October 11, 2025

I brought my vehicle in during my vacation week so I would be able to drop it off and pick it up without having to take any time off from work. I dropped it off on a Thursday. Helena told me it would be More

by Sriding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Helena
Oct 15, 2025 -

BMW of Rockland responded

Sriding I am sorry for the trouble in reaching you, My email is atrumbo@group1auto.com - if you could email me your best contact info I can update our system to make sure this does not happen again going forward Thank you Avery Trumbo - General Manager BMW of Rockland

October 10, 2025

Everyone is very helpful, friendly and knowledgeable. I have been going there for many years. More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bolton
Oct 11, 2025 -

BMW of Rockland responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 09, 2025

It is a great dealership that has excellent service and the best service advisor in Andrew! More

by shadydealer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew McWhorter
Oct 11, 2025 -

BMW of Rockland responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Rockland. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 09, 2025

Andrew the service advisor was knowledgeable and polite and the service delivered was thorough and on time...and as a bonus Hunter the client advisor offered and made me coffee while engaging in I3 convers More

by Shmuel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan, Hunter Leighton
Oct 11, 2025 -

BMW of Rockland responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Rockland. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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