BMW of Rochester

Excellent greeting at Reception. Amazing follow up during the day as to the status of my vehicle. Amazing follow up during the day as to the status of my vehicle. More

Great service with a great waiting area. The estimated time was very close to actual. My service person explained very well what my car needed and why. The estimated time was very close to actual. My service person explained very well what my car needed and why. More

David Wells has been my BMW of Rochester dealer for several years. Bought 3 X5’s with him. He honest and treats customers as family. Always remembers my name and goes out of his way to help me. Great several years. Bought 3 X5’s with him. He honest and treats customers as family. Always remembers my name and goes out of his way to help me. Great asset to BMW of Rochester. More

Although I prefer independent repair shops for my cars, my BMW was having an intermittent electrical fault that I knew needed to be addressed by their master techs. My service advisor, David Sanza came hig my BMW was having an intermittent electrical fault that I knew needed to be addressed by their master techs. My service advisor, David Sanza came highly recommended to me by family and friends. As soon as the technician was able to replicate my complaint, he efficiently diagnosed the vehicle and I was notified with a repair estimate on my phone via text. David talked me through the diagnosis over the phone, answered any questions I had, and offered alternative repair options. My only suggestion would be the use of paper floor mats to protect tan/light-colored interior carpeting from grease marks. Overall a great experience working with David Sanza at BMW of Rochester service. More

The service department is considerate and gives timely updates on problems and potential costs waiting area is comfortable, staff is friendly. updates on problems and potential costs waiting area is comfortable, staff is friendly. More

Everyone were so kind and helpful, helped us to choose what we need, thank you very much! what we need, thank you very much! More

Buen trato y buen servicio. Me gusta todo lo que hacen. Los recomiendo a todos Me gusta todo lo que hacen. Los recomiendo a todos More

I've always had excellent service here. Jeff is a great member of service team Jeff is a great member of service team More

Jeff Palm and Doug Martin in the service department are an absolute pleasure to work with an absolute pleasure to work with More

Terrible experience buying new X3. We were contacted by several people in sales and asked for the same information over and over. Bob and his “assistants” worked poorly together (Andr We were contacted by several people in sales and asked for the same information over and over. Bob and his “assistants” worked poorly together (Andrew & Nathan) with little to no communication between them.. Bob was to return plates from trade in to DMV but didn’t even know where they were once we left dealership. I had to email him two days later to ask where the receipt was for the surrender. We purchased a $55,000 vehicle and I would expect a LOT better service. Very disappointed with entire process More