BMW of Rochester

David the Advisor didn’t seem genuine or having a bad day. When asked about any concerns I had I mentioned that I was having an issue with downloading/ installing new software. He quickly said, we don’t day. When asked about any concerns I had I mentioned that I was having an issue with downloading/ installing new software. He quickly said, we don’t do that here. Then continued on with writing up the order. As a customer, as I stand in a full service BMW dealership asking a question about software FROM BMW, I am confused why they don’t “do that here”. He said to go to a genius. So I did …at the dealer. . . The genius told me to go to service. SERIOUSLY!? Also, while I was waiting about an hour in for my “oil change and service” David “tried to find me in the waiting area” . . . Well an hour and a half I realized he called and left a voicemail saying he couldn’t find me in the waiting area…I never left! David needs to be more observant. I wasted 30-40 minutes because of this. Also, David wanted to ask if I wanted to get my breaks checked (included in the service, no charge). Sure…if it’s included yes! That was another 45 minutes… Then when I tried to find David in the service area, no where to be found. . . I spent 3.5 hours at the service department because of added up “Mis-communications”. Be more observant and acknowledge customers time. More

The service tech was great got me right in on short notice to address a tire issue just as the weather had turned for the worst so Great job and well done with the customer service notice to address a tire issue just as the weather had turned for the worst so Great job and well done with the customer service More

Very easy and smooth buying experience. Staff was helpful and happy. Worth the drive out there. Thank you Conner! Staff was helpful and happy. Worth the drive out there. Thank you Conner! More

Friendly, helpful, knowledgeable and flexible. Andrew took the time to understand what I was looking for and to explain my options. He showed me several vehicles so I would have an idea of what Andrew took the time to understand what I was looking for and to explain my options. He showed me several vehicles so I would have an idea of what to expect. He fully explained the ordering process and time frame. On delivery he was able to meet my time requirements and at pickup explained the unique features of the new vehicle. More

Jeff one of the service dept. coordinators, is such a good person. He has accommodated me with emergency service and schedules more than once. It was such a relief. He takes time coordinators, is such a good person. He has accommodated me with emergency service and schedules more than once. It was such a relief. He takes time needed to explain repairs and offers options rather than pushing services more than necessary. Communicates timely and reliably. All critical for not dreading to have to have the car serviced. Thank you Jeff. More

On my recent visit to the service center I needed an oil change, air and cabin filters, brake fluid flush and a recall update. Because there was so much to be done I requested a loaner vehicle. The servic change, air and cabin filters, brake fluid flush and a recall update. Because there was so much to be done I requested a loaner vehicle. The service team took care of all of these items and also washed my car in under 2 hours. I elected to pass on the loaner and wait at the dealership while having a beverage on the house. I will be trading in my 2020 X3 in about 12 months and I'm pretty certain I'll be getting another one from West Herr. More

All good x x x x x x x x x x x x x More

Andy is always great to work with. Service department is efficient. Will use their service department again. Service department is efficient. Will use their service department again. More

Thorough attention to detail and courteous from start to finish. They made the buying experience hassle free. finish. They made the buying experience hassle free. More

This was an amazing experience to purchase a vehicle from this location. Everyone was friendly and respectful. They truly valued your time and gave the best experience ever. this location. Everyone was friendly and respectful. They truly valued your time and gave the best experience ever. More