BMW of Rochester

Only once have I had a problem here. That was whe the tech had an accident with my car in the garage. That was whe the tech had an accident with my car in the garage. More

Fantastic customer service. They knew what I was looking for and had a car ready for me to test drive that I fell in love with and ended up buying it. They are very experienced. They knew what I was looking for and had a car ready for me to test drive that I fell in love with and ended up buying it. They are very experienced. More

Service was prompt and well done. My service advisor was very helpful with today's service requirements. My service advisor was very helpful with today's service requirements. More

Excellent, professional staff and always an excellent experience. I'll continue to support this dealership going forward. experience. I'll continue to support this dealership going forward. More

I had an excellent experience at the dealership today and will definitely continue to feel comfortable bringing my vehicle in for service will definitely continue to feel comfortable bringing my vehicle in for service More

Robert Thompson was very courteous, kind, patient and extremely professional. Answered all my questions completely, offered great advice. A wonderful human being and breathe of fresh air to talk with. extremely professional. Answered all my questions completely, offered great advice. A wonderful human being and breathe of fresh air to talk with. More

From the moment we drove into BMW of Rochester’s parking lot, our sales representative Andrew came out to welcome us with a warm introduction and a pleasant smile. He provided his undivided attention and pr lot, our sales representative Andrew came out to welcome us with a warm introduction and a pleasant smile. He provided his undivided attention and practiced active listening when assessing our needs. He showed us the vehicle’s features and immediately offered us to take it for a test drive. He was so patient and professional and went above and beyond to work with us. The dealership’s manager, Pat, came out to greet us and to also assess our objectives. After some negotiations we came to agreeable terms; however, we had a conflict on our schedule to arrange for pickup. Ultimately , we were able to close on the deal because the dealer offered to deliver the vehicle. Because of this thoughtfulness, we were able to purchase the vehicle of our dreams. The entire process was pleasant, efficient and seamless. We are very pleased with the staff’s professionalism and with the product and would highly recommend BMW of Rochester to anyone in the vehicle market. More

entire staff very professional/knowledgeable overall excellent experience Mason Smith and Bob Thompson were a pleasure to deal with excellent experience Mason Smith and Bob Thompson were a pleasure to deal with More

BMW did fast reliable work. Fair pricing, very friendly staff. Would recommend and will be back! Fair pricing, very friendly staff. Would recommend and will be back! More

I recently bought a BMW X5 50i from BMW Rochester . Steve and Cameron were great and really helpful . Irrespective of my very busy schedule they worked around it and helped me . The process was really Steve and Cameron were great and really helpful . Irrespective of my very busy schedule they worked around it and helped me . The process was really easy and straightforward . I have another car with them and have always been happy with their customer service over the last 5 years . More