BMW of Rochester

I was from out of state, I had a transmission problem, try to get into other dealerships and they said no this dealership got me right in the analyze the problem they kept the car and fix the problem they try to get into other dealerships and they said no this dealership got me right in the analyze the problem they kept the car and fix the problem they kept me informed the whole step of the way and they had to use extra parts but kept to the quoted price. More

I came in for a 1200-mile break-in service for my M2.It I came in for a 1200-mile break-in service for my M2. It was a wet Saturday morning 330 miles away from home, and I was in and out within 2 hours. Me I came in for a 1200-mile break-in service for my M2. It was a wet Saturday morning 330 miles away from home, and I was in and out within 2 hours. Me and my wife traveled with our little dog, and the staff offered us to wait in the wait ping room with our little guy on a leash. More

Excellent customer service. Scheduling was quick and easy. Dealership picked up our X1 for service and dropped it off the next day. Loaner was a newer X1. easy. Dealership picked up our X1 for service and dropped it off the next day. Loaner was a newer X1. More

Connor Seweryn and the staff at BMW of Rochester made buying our new to us car a pleasure. This is the 2nd car we have purchased here and both times have been a great experience. In this age of covid and buying our new to us car a pleasure. This is the 2nd car we have purchased here and both times have been a great experience. In this age of covid and with the current preowned market being so short on inventory, Connor especially went above and beyond making sure we got exactly the car we were looking for. He spent tremendous time with my husband and I both on the phone and in person. He explained the newer features of the car. He was extremely kind, knowegable, and patient with our many questions, and down to earth. The sales manager, financing staff and everyone there was patient and kind. We will head back to see Connor for our next car purchase. Connor THANK YOU! John & Cindy More

Recent service experience was very disappointing. Had appointment at 8:30 for oil change & brake fluid change. I then was called back at noon to discuss a couple other minor requests. I live an hour from appointment at 8:30 for oil change & brake fluid change. I then was called back at noon to discuss a couple other minor requests. I live an hour from the dealership and is not what I expect from my past West Herr experiences. May need to explore Towne BMW offerings which is 10 minutes from my home. Bill Ganzenmuller More

Very good and quick service, excellent team and great communication communication More

It was a great experience and Kyle was very kind and helped explain what he was doing. helped explain what he was doing. More

Our car buying experience here at BMW of Rochester was great. Connor was a great salesman - he is willing to go the extra mile to make sure his customers are happy and satisfied with their car buying expe great. Connor was a great salesman - he is willing to go the extra mile to make sure his customers are happy and satisfied with their car buying experience. More

Bought my 2nd BMW x3 from Todd Harper and Mitch Guesno with help from Bryan Fox and the experience couldn't have been better. Also, big shout out to Demarcus. It is easy to see why West Herr is taking ov with help from Bryan Fox and the experience couldn't have been better. Also, big shout out to Demarcus. It is easy to see why West Herr is taking over New York, because they hire and retain really Great people. More

BMW of Rochester truly delivered an awesome experience as well as a beautiful new 4 series convertible to me. Every step of the way the experience was excellent! My salesman Todd went over and beyond expec well as a beautiful new 4 series convertible to me. Every step of the way the experience was excellent! My salesman Todd went over and beyond expectations! If you’re considering a new or used vehicle BMW of Rochester is the place to go! Ask for Todd, highly knowledgeable and awesome to work with! More