BMW of Rochester

Kyle was great. He was kind, thoughtful and attentive. I appreciated all of his details and explanations relating to my car. My issue was the cost of the repair wa He was kind, thoughtful and attentive. I appreciated all of his details and explanations relating to my car. My issue was the cost of the repair was double at the dealership than independent garages. I think West Herr needs to rethink the pricing structure. Disappointing. Overall, Kyle was great and West Herr is a good dealership to buy your cars and service if still under warranty. Beyond that the pricing is way too high for repairs More

They were able to repair my damaged tire within one day without a prior appointment without a prior appointment More

Jeffrey’s attention to customer service was outstanding. He made sure to follow up after my car was in for service and assured me everything was taken care of and what they found. He made sure to follow up after my car was in for service and assured me everything was taken care of and what they found. More

First of all the dealership is expanding its footprint on a property site that is to small to handle the expansion. Parking has always been a issue and now you are expanding your footprint removing much ne a property site that is to small to handle the expansion. Parking has always been a issue and now you are expanding your footprint removing much needed parking. More

You can’t beat the friendlliness and professionalism from the entire staff! I look forward to the reminders when it’s time to take it in and I never worry about the workmanship on my car! I know it’s too the entire staff! I look forward to the reminders when it’s time to take it in and I never worry about the workmanship on my car! I know it’s too notch! Kyle kept me informed and answered my questions patiently. More

Just bought a used e-Golf from Dave Wells. It was a great experience. DW was helpful, professional and has a great sense of humor. For me it’s always important to have a real connection with y It was a great experience. DW was helpful, professional and has a great sense of humor. For me it’s always important to have a real connection with your salesman. More

Great attention , very good service and a detail oriented personnel and quick turnaround time , good. personnel and quick turnaround time , good. More

We purchased a preowned Lexus from West Herr BMW. Connor Seweryn and the staff were terrific! No pressure sales with excellent communications. Connor made sure we were satisfied and worked with us to Connor Seweryn and the staff were terrific! No pressure sales with excellent communications. Connor made sure we were satisfied and worked with us to schedule delivery around our schedule. Nice to see West Herr dealerships in Rochester. More

This has been my dealership and service center for about 6 years now and in all that time, and money spent, I have never once had a bad experience. Client advisors are always professional and efficient, the 6 years now and in all that time, and money spent, I have never once had a bad experience. Client advisors are always professional and efficient, the staff in general are very friendly and open and though I am not a brand loyalist, I would say if and when I switch from BMW, I would genuinely consider not doing so based on this dealership experience. From a a car enthusiast that says a lot. Sure, when you have to pay for a repair on a BMW it can be pricey, but it's never been out of line versus the premium product you invested in. The only diownside of this dealership (not enough to knock a star off) is the utter lack of parking. There is never any space to park. Clients, or potential clients, probably don't like being "squeezed" when they navigate the narrow labryinth of the lot here. More

Great customer service, fast completion of needed repairs, door to door courtesy rides. Good service dept to work with repairs, door to door courtesy rides. Good service dept to work with More