BMW of Rochester

BMW of Rochester has top notch service. Tires and brakes were installed in a timely manner. Jeff was very courteous and took the time to explain all the work that was done on my vehicle Tires and brakes were installed in a timely manner. Jeff was very courteous and took the time to explain all the work that was done on my vehicle. More

Very professional service with excellent communication. My vehicle was returned to me clean and repaired better than expected. My vehicle was returned to me clean and repaired better than expected. More

All work was completed in a timely fashion. Was extremely surprised when the total cost came in 180.00 dollars below the estimate. It is very nice to deal with honest people, and get quality wo Was extremely surprised when the total cost came in 180.00 dollars below the estimate. It is very nice to deal with honest people, and get quality work. More

Dealership not too friendly told me I am put on do not loan me a car or rent a car why why I don’t know No one never told me until I asked the question. I am not happy with BMW Rochester. loan me a car or rent a car why why I don’t know No one never told me until I asked the question. I am not happy with BMW Rochester. More

Phil Micheljohn is awesome - always polite and accommodating- and a true professional - He and the Dealership West Herr BMW of Rochester are the best. accommodating- and a true professional - He and the Dealership West Herr BMW of Rochester are the best. More

Nick is the service person I always ask for because he is very patient with my explanations of the vehicle’s problems He is professional and understanding. All his actions to assist me are truly appreciate very patient with my explanations of the vehicle’s problems He is professional and understanding. All his actions to assist me are truly appreciated. I would recommend he anytime. Thanks! More

Patrick in service was great. Very efficient and courteous. Knowledgeable of product. I will be back. Very efficient and courteous. Knowledgeable of product. I will be back. More

Another great experience at BMW of Rochester - West Herr. My appointment for an oil change and cabin air filter was scheduled for 1pm. I checked in, grabbed a complimentary coffee and before I could fi Herr. My appointment for an oil change and cabin air filter was scheduled for 1pm. I checked in, grabbed a complimentary coffee and before I could finish an article in one of the many magazines I was met by a service tech with my key. Thanks Rochester BMW for taking care of my SUV! More

I am extremely disappointed with the service at BMW of Rochester. I drove 2 hours for a scheduled appointment specifically to address a tie rod issue, which I clearly mentioned over the phone when booking Rochester. I drove 2 hours for a scheduled appointment specifically to address a tie rod issue, which I clearly mentioned over the phone when booking. Upon arrival, they informed me that they had ‘missed’ adding the tie rod to their list and hadn’t ordered the part, making it impossible to complete the service that day. Their solution was for me to leave my car with them. This level of incompetence and lack of preparation is completely unacceptable. I expected professionalism from a BMW service center, but this experience was far from it. I will never return here, even if it means going to another state for service. Truly the worst service experience I’ve ever had! More

First class experience all the way through! Robert Thompson and Mason Smith made purchasing my new car easy and pleasant. Thank you for the seamless transition into my new 2025 X3. Highly recom Robert Thompson and Mason Smith made purchasing my new car easy and pleasant. Thank you for the seamless transition into my new 2025 X3. Highly recommend to anyone! More