BMW of Rochester Hills - Service Center

Worse service center ever. Be careful of the techs work on your car and service advisor Ben who is part of the scam on customers. He will defend the tech work as if they are th Be careful of the techs work on your car and service advisor Ben who is part of the scam on customers. He will defend the tech work as if they are they are not the problem, but you caused all your problems to your car. Work was not performed as stated due to same issue arising. Car still has issues after two costly repairs that I paid out of pocket and through car warranty. Read the reviews and you will see this place is overcharging and looking for extra money at the cost of the customer. Don't patronize this business. Go elsewhere! More

Took my 2023 W M340 Xdrive for the first service. My appointment was at 0730. I dropped off the car at 0723. Went to check on it at 1446 and the dar was not done. Over 7 hours to change the oil and d My appointment was at 0730. I dropped off the car at 0723. Went to check on it at 1446 and the dar was not done. Over 7 hours to change the oil and do an inspection, 7hrs, really???? The id.. at the counter asked me at 1515 if I could bring it on Friday, really? Why was I given an appointment for Wednesday 22 Nov? Unbelievable. Spoke with Bloomfield BMW and they couldn't believe that these id..s did not get those 2 minor procedures done in that amount of time... More

Dylan and team did a great job servicing my car. Met all my needs in a timely manner my needs in a timely manner More

This is the 2nd time I have my worst service at this dealer and worst advisor Ben E. who charged me foe service was not performed, very disappointed and will never go to this dealer or recommend to any dealer and worst advisor Ben E. who charged me foe service was not performed, very disappointed and will never go to this dealer or recommend to any one. My car never looked at till 4th. day, for 1 week after I was calling for updates and leaving messages no, answer fro the service counter. More

Best service place , very satisfied from the guy help at the service desk , Ilya . He tried to help to get it fixed as soon was possible and to explain the details what was wrong with my car. I will alwa the service desk , Ilya . He tried to help to get it fixed as soon was possible and to explain the details what was wrong with my car. I will always be back at the place. More

Bmw of Rochester Hills has always been first rate. This most recent experience was no different. At this time of Pandemic, they were super easy to work with for safe drop off and pick up “no contact” but s most recent experience was no different. At this time of Pandemic, they were super easy to work with for safe drop off and pick up “no contact” but still excellent communication and informative and accurate diagnosis and experience. I won’t go anywhere else for BMW dealer service. More

The yearly inspection was very good. They have not cleaned my car inside, in fact there was a gum wrap between the front seat. Hope all will work as usual. cleaned my car inside, in fact there was a gum wrap between the front seat. Hope all will work as usual. More

Great experience with service performed in time. Staff was friendly and professional. I wish they will charge less for their service. I would highly recommend was friendly and professional. I wish they will charge less for their service. I would highly recommend More

Fast and efficient. Friendly service. Nice and clean waiting area. They always treat me like family. Bonus, they always wash and clean the car with every service:) waiting area. They always treat me like family. Bonus, they always wash and clean the car with every service:) More

Very nice and my agent was awesome thank you for great service and a warm welcome all that I came in contact with were very nice thank you again. service and a warm welcome all that I came in contact with were very nice thank you again. More