BMW of Rochester Hills

Knowledgeable and Customer Service Oriented I have purchased a number of German cars and a few BMWs via other dealer in Detroit area. The service at RH BMW so far has been outstanding. The pr I have purchased a number of German cars and a few BMWs via other dealer in Detroit area. The service at RH BMW so far has been outstanding. The product knowledge and customer service by Richard Bell is the best I have encountered. He has made a somewhat complicated purchase (due to my side) very customer friendly. I would recommend BMW of RH and Richard to anyone interested in.BMW or competitor vehicle. More

Delivery made convenient Richard picked me up at home and drove me to the dealership where he provided a thorough orientation to my new X3. He has answered a few follow quest Richard picked me up at home and drove me to the dealership where he provided a thorough orientation to my new X3. He has answered a few follow questions by text and has made arrangements for his technical support person to come over this week for another lesson. More

First and not last This was the first BMW that I bought, and it will not be the last. I contacted Richard Bell at Rochester Hills BMW when I started shopping for a new v This was the first BMW that I bought, and it will not be the last. I contacted Richard Bell at Rochester Hills BMW when I started shopping for a new vehicle. He was extremely knowledgeable about the products and had a great selection of cars to test drive. Once I decided that this was the car for me, he quickly facilitated the order process and let me know of ways I could qualify for additional rebates (drive for America). Richard kept me up-to-date on where my vehicle was and when it would be in. My car came exactly as ordered and was detailed very nicely. He gave me a tutorial of how things work but said the best way to learn it was to just start playing with it. He also said that if I had any questions about the systems that he would be more than happy to walk me through anything. Richard followed up with me after the purchase to make sure that I was pleased. Not only would I recommend anyone to Rochester Hills BMW, but I would insist that they speak with Richard. More

Excellent Sales & Service I would highly recommend BMW OF Rochester Hills if you are in the market for a new car purchase or lease. Many members of my family are repeat custome I would highly recommend BMW OF Rochester Hills if you are in the market for a new car purchase or lease. Many members of my family are repeat customers of this dealership. I have had the good fortune to work with Richard Bell. Richard's experience & knowledge have been a great benefit in assisting us in selecting the right vehicle to meet our needs. I also appreciate it that the new car sales manager Matthew Vazana is very involved in the process & works so closely with his sales team. Ours was an enjoyable experience from selection to deliverey. Thanks again! More

Lease Eric was Patience with me, I think I drove every car on the lot. I took another 2 month to make a decision. He was great, as he had been with my la Eric was Patience with me, I think I drove every car on the lot. I took another 2 month to make a decision. He was great, as he had been with my last lease. More

Where do I begin Dave was so knowledgable and pleasant to work with. I walked in to test drive and left signing the purchase papers. I am so pleased with my new vehic Dave was so knowledgable and pleasant to work with. I walked in to test drive and left signing the purchase papers. I am so pleased with my new vehicle and my overall experience. Until next time I would like to thank you for all your time and help. Without a doubt in my mind I know I can send my friends and family to you and they will receive the same great service I did. Best Regards, Leena K More

Wonderful Experience It was a fantastic experience. Mr. Brad Paris was very friendly and professional, explained me car features in very detailed and offered me the best It was a fantastic experience. Mr. Brad Paris was very friendly and professional, explained me car features in very detailed and offered me the best deal, The show room was huge, nice and very modern. More

Great Buying Experience My wife and I were thinking of buying a new vehicle in the spring. On a lark we stopped in at Rochester BMW and met Brad Paris. We've been GM all th My wife and I were thinking of buying a new vehicle in the spring. On a lark we stopped in at Rochester BMW and met Brad Paris. We've been GM all the way to this point in our lives so looking at BMW was a streatch for us. I have to say, though we looked at more cars after meeting Brad, we ended up coming back due in large part to our confort dealing with Brad. From start to finish it was a pleasure working with him and needless to say we moved up our buying time line from spring to now. Thanks Brad for all your help. More

Pleasant My initial call was from Maryanne who was a pleasure to talk with. She invited me in to view the 328i I was interested in and told me to ask for Fran My initial call was from Maryanne who was a pleasure to talk with. She invited me in to view the 328i I was interested in and told me to ask for Frank. I met Frank and he was the nicest person. Maybe I should correct myself. Frank is a super guy. I use to be in sales and I would always say people don't like to be sold, they like to make a buying decision and that is what Frank helped me do with no pressure. If you are looking for a car an an honest sales person Frank is your man. Thanks Frank! More

Purchasing a new BMW X5 Excellent customer service, very quick to respond to all questions, did not pressure me to buy it immediately, even though they were giving me a great Excellent customer service, very quick to respond to all questions, did not pressure me to buy it immediately, even though they were giving me a great deal on a 2015. More