BMW of Rochester Hills

Above and beyond I had the pleasure of working with an excellent sales rep by the name of Frank Sands. Working with Frank was like going to a nice Spa. No pressure f I had the pleasure of working with an excellent sales rep by the name of Frank Sands. Working with Frank was like going to a nice Spa. No pressure from him and he was interested in my needs and what I was looking for. Everyone at BMW of Rochester is great to work with! More

Sales Experience From the beginning I have found this dealership to be very attentive to the requests/needs we have had regarding both of our vehicles.....a 5 series a From the beginning I have found this dealership to be very attentive to the requests/needs we have had regarding both of our vehicles.....a 5 series and a 3 series. So much so that after the leases came to term we purchased both vehicles. Though I live only a few blocks from a competing BMW dealership I chose to go to this one due to the personal nature of the staff. More

Buying experience was above and beyond I started shopping for my BMW 2 years ago and after going to other dealerships, and then going to BMW of Rochester Hills, I couldn't imagine going to I started shopping for my BMW 2 years ago and after going to other dealerships, and then going to BMW of Rochester Hills, I couldn't imagine going to any other dealer but this one. I had a wish list of what I wanted and received everything and more to fit my budget. Everyone at the dealership was friendly and helpful, from Wayne Youngblood, to my salesman Sammi Naoum, to Jonathan Carlini, the BMW tech. I was impressed by their knowledge and experience. More

An Excited New Owner for a Certified Pre-owned BMW i3 My journey to my first BMW began one week ago....I had no idea from the prior week that I would be purchasing a vehicle, let alone a dream car of mine My journey to my first BMW began one week ago....I had no idea from the prior week that I would be purchasing a vehicle, let alone a dream car of mine --- the BMW i3. I saw one of the vehicles for sale on the AutoTrader app over Easter weekend, and began thinking heavily if I could really have the electric (with range extender) car that was in my dreams and that I test-drove in late 2015. I went Monday after work, and began talking with Erick Grabruck about the car, and he was polite, clear and if he didn't know the answer he would find out the answer promptly. Erick also provided me great moments during delivery of the car --- with showing me many detail oriented features as the "favorites" bar on the car, and how the navigation system with iDrive works. As my first BMW, this experience welcomed me in the BMW family. This was the best car buying process, I have ever had, and the speed of how everything moved was great, and I the BMW of Rochester Hills team was efficient of my time, and I will say with having a busy work schedule they worked with me. Also, with the trade-in of my prior vehicle they handled that excellent too, and Eric Lang helped facilitate that process. David in finance was excellent too, as he went over all the service options with the highest level of knowledge and still making it simple and not overwhelming. Thanks to the entire BMW RH team, but especially to Erick Grabruck for making the entire purchase process the following - simple, fun, clear, concise and a joy. Thank you so much for bringing me together with my 2014 BMW i3! More

Tonya was amazing! I was treated like family! Tonya got me the best price and I was approved in no time! She responded to emails quickly, it was like texting a close friend! Tonya got me the best price and I was approved in no time! She responded to emails quickly, it was like texting a close friend! More

Great experience again This is the 2nd car I bought from David and Rochester BMW. Great experience both times. It couldn't have been any easier. Great job. This is the 2nd car I bought from David and Rochester BMW. Great experience both times. It couldn't have been any easier. Great job. More

Excellent Purchasing Experience Frank made my purchase of a BMW X5 simple and quick. He is very knowledgeable about the vehicle and explained all functions prior to driving off the Frank made my purchase of a BMW X5 simple and quick. He is very knowledgeable about the vehicle and explained all functions prior to driving off the lot. It was a pleasure working with Frank and would recommend him. More

David is awesome Looked out for me in my best interests in purchasing a new car helped with everything made the whole process easier with financing and leasing Looked out for me in my best interests in purchasing a new car helped with everything made the whole process easier with financing and leasing More

BMW X4 Purchase Working with David was a treat. He did an awesome job helping us with the selection and purchase. In particular, we appreciated his patience, enthus Working with David was a treat. He did an awesome job helping us with the selection and purchase. In particular, we appreciated his patience, enthusiasm, and care in thoroughly and thoughtfully answering our questions (of which there were many, some requiring a good bit of work his part.) Many dealers advertise a "family" experience, but that was exactly how it was with David. More

Another Great Experience!!! Another great experience at BMW of Rochester Hills! This is my third BWM lease in a row and I keep going back to the same place! My salesperson Sam Another great experience at BMW of Rochester Hills! This is my third BWM lease in a row and I keep going back to the same place! My salesperson Sam always has my best interest in mind and recommends the car that is perfect for me. The people a this dealership actually care about their customers! The finance manager Dave is always on top of things closing the deal and makes the process smooth. The sales manager Matthew is always available to answer questions and get me the best price possible. Eric Lang made my lease turn in very smooth. The general manager Wayne is constantly improving the sales experience and putting their customers first. It is very clear that the owner Eitel is passionate about his products and wants each customer to be 100% happy every time they walk through the door. Would not go anywhere else! More