BMW of Rochester Hills

A very pleasant experience This is the 5th automobile that we have either purchased or leased at BMW of Rochester Hills and every time I have dealt with a most helpful and frie This is the 5th automobile that we have either purchased or leased at BMW of Rochester Hills and every time I have dealt with a most helpful and friendly staff. The service has always been excellent. This time in particular, Tonya Murray was terrific. I wanted to lease and I had a good idea of the type of BMW I wanted. Tonya and I talked about it and she facilitated the process very smoothly finding the right fit for me. Obviously she is very knowledgeable and caring, and made this a very pleasant experience. I could not have asked for more. More

Great experience. Dave was fantastic to work with. He made the process very smooth and easy and delivered my car a month ahead of schedule. I would definitely recommend Dave was fantastic to work with. He made the process very smooth and easy and delivered my car a month ahead of schedule. I would definitely recommend both Dave and the dealership. More

Top notch customer experience from order to delivery! Just took delivery of my second 4 series coupe from David and the Rochester Hills BMW team! I leased my original 435i from David at RH BMW back in 20 Just took delivery of my second 4 series coupe from David and the Rochester Hills BMW team! I leased my original 435i from David at RH BMW back in 2014 and the experience was the best dealership experience that I have had in 25 years of buying and leasing luxury vehicles. Myself being employed in the competitive auto industry, I am constantly aware of the need to delivery a special customer experience and David and the RH BMW team hit the mark. They listen to the customer and delivery what the customer wants, not what the dealership wants to sell. Great job David and I look forward to another great experience in 3 years! More

Not satisfied Tires for January and February still ahead. Very experienced and quality people in this dealer. But in my case bought a used BMW in great condition... but they did very little to get me new tire Very experienced and quality people in this dealer. But in my case bought a used BMW in great condition... but they did very little to get me new tires because the tires had 10% of life left before finishing"! More

worth the drive Great selection and Dave gives us a great price and reason to return. We have another BMW dealer that is an hour and a half closer. It was worth the Great selection and Dave gives us a great price and reason to return. We have another BMW dealer that is an hour and a half closer. It was worth the trip to see Dave. More

Tough situation made good We had problems with my wife's previous vehicle which was nearing the end of it's lease. After the most recent incident with that vehicle, my wife con We had problems with my wife's previous vehicle which was nearing the end of it's lease. After the most recent incident with that vehicle, my wife contacted David to see how if could help. With great care and empathy for her situation (I was out of the country), David was able to transition her to the new vehicle she wanted without financial penalty. I very much appreciate the calm, professional manner in which he handled the entire process. More

Great Service! Erick and Frank helped us out with a great deal on a lease on a 2017 X1. My wife loves it and these guys were really easy to work with us in a time of Erick and Frank helped us out with a great deal on a lease on a 2017 X1. My wife loves it and these guys were really easy to work with us in a time of need as our other car was recently totaled. Not a great time to shop for cars as we had to make a quick decision, but he made it smooth and hassle free. Thank you! More

BUying my new car I'm always apprehensive of going to a dealership to purchase a new car but i have to say, this was pretty quick and painless. I was greeted properly a I'm always apprehensive of going to a dealership to purchase a new car but i have to say, this was pretty quick and painless. I was greeted properly at the door and the sales rep i spoke with on the phone was there to speak with me personally. (Sometimes this is not the case and your stuck with a different sales person) Erick Grabruck was not pushy and knew the vehicle. He was able to answer all my questions and just made it a pleasant experience. If your thinking about purchasing a BMW i would definitely recommend Erick Grabruck and Rochester Hills BMW More

Excellent Experience I worked with Dave Griffin on leasing my new BMW, and he was incredibly helpful, patient, and accommodating throughout the whole process. This was my I worked with Dave Griffin on leasing my new BMW, and he was incredibly helpful, patient, and accommodating throughout the whole process. This was my first time at the dealership, and I was very pleased with how smoothly it went - everthing from the first test drive to picking up my new car and learning its bells and whistles, Dave was very informative. I would highly recommend him and BMW of Rochester Hills for those on the market. Kyle Fraser was also excellent and very knowledgeable about BMWs, especially with respect to how they compare to competitor vehicles. More

Easy Peasy Very easy going, no pressure atmosphere that creates a pleasant buying experience at BMW of Rochester Hills. The facility was very clean, and offered Very easy going, no pressure atmosphere that creates a pleasant buying experience at BMW of Rochester Hills. The facility was very clean, and offered a good variety of snacks and beverages while waiting. This was the best buying experience I’ve ever had. More