BMW of Rochester Hills

Hello Don, Let me start by saying, we are very happy Hello Don, Let me start by saying, we are very happy and impressed by the service we receive by both the Service Department and Sales Department o Hello Don, Let me start by saying, we are very happy and impressed by the service we receive by both the Service Department and Sales Department of Bavarian BMW. My wife and I have been buying BMW's from Bavarian for nearly 10 years; 7 so far. A few months ago, my 2009 528xi suffered an unusual failure from the radiator. Small rocks penetrated the front grill and punctured holes into the radiator nearly disabling the car. I brought it in on a Friday mid afternoon. Ben and Mike in service were able to get me into a loaner until the problem could be resolved. Since it was physical damage caused by debris, the repair would not be covered by my warranty. Sammi in sales, who we have purchased 6 of our 7 BMW's from, great to have him back, recommended filing a claim with our insurance company (State Farm). Service knew my car is critical as I am on the road daily seeing clients, they expedited the repair to get me up and running. The first estimate came back from State Farm just under $400. They said to use a recycled part and charge labor well below your standard rate. Don, thank you for taking my call, your advice on the potential issues with a recycled part and potential void of my warranty if this part would fail. State Farm reconsidered and up the claim to nearly $1K covering the majority of the repair. Don, you were also kind enough to add in a full detail. This level of understanding and service is why I continue to tell others of this story and recommend Bavarian. Recently, I turned in my 2009 528xi for the 2013 528xi. Sammi and Eric worked hard to get this deal done and I appreciate their dedication with putting up with me. You will continue to see my business in your service (hoping not too often) and sales departments. Sincerely, Kumar Jagdeo II More

After a two week period of looking for a BMW 525, we found exactly what we were looking for here. The car was in excellent condition, but the total experience was worth our 1 1/2 to 2 hour trip to purch found exactly what we were looking for here. The car was in excellent condition, but the total experience was worth our 1 1/2 to 2 hour trip to purchase. Our salesman, Scott Magyar couldn't have been more helpful and fun to deal with. Dave the business manager and Eric were equally enjoyable. I wish there was a higher rating for friendliness, as these men certainly earned it. If you're in the market for a used BMW or any other vehicle they may have on their lot, I would highly recommend visiting them. It was a very enjoyable experience. More

I find everyone at the dealership especially Erick to be very knowledgeable about the product. BMW vehicles are very technical - it is refreshing to have a salesman that is capable of describing in layman's very knowledgeable about the product. BMW vehicles are very technical - it is refreshing to have a salesman that is capable of describing in layman's terms the attributes of such a well engineered and well built vehicle. More

Erik was extremely helpful as we worked the deal. I would recommend Erick to other prospective purchasers. I believe the price was fair and the service was outstanding. would recommend Erick to other prospective purchasers. I believe the price was fair and the service was outstanding. More

It was an absolute wonderful experience end to end. Erick was very professional and really paid attention to the finer details. He sat in the car in the rain and went over every single feature of the vehicle was very professional and really paid attention to the finer details. He sat in the car in the rain and went over every single feature of the vehicle. He went and got assistance to make sure my phone was properly synced when our attempts weren’t successful. I will absolutely buy another vehicle from him. More

Frank and Eric were very forthcoming on the best deal they could offer and the sales process was very smooth. Although, I had decided to pick up the car two days later and I changed my mind and decided t they could offer and the sales process was very smooth. Although, I had decided to pick up the car two days later and I changed my mind and decided to pick it up the same afternoon, Frank and Dave went above and beyond to accommodate my request in spite of my financing institution being closed for business. In my several years of car buying experience, I have never ever worked with some one as good as Dave, Frank and Eric. You guys are fantastic. Keep it up guys and again ..... a big THANK YOU.. Pradeep More

Erick Grabruck contacted me many times reguarding end of lease options for my BMW 328i. Erick was fantastic during my experience. He made the process of buying my car extremely quick and easy. He even trave lease options for my BMW 328i. Erick was fantastic during my experience. He made the process of buying my car extremely quick and easy. He even traveled to my place if employment so I could sign the final paperwork which was very much appreciated. More

Frank was great and very patient and helpful in our search and purchase. He answered all questions and was courteous at all times. He made our shopping and purchase experience a very pleasant one. Outs search and purchase. He answered all questions and was courteous at all times. He made our shopping and purchase experience a very pleasant one. Outstanding experience. Thank you! More

I was looking for a car that was equipped with a specific list of items which included manual transmission and navigation. Using one of the online auto search sites a 2012 BMW 328i from Bavarian appeared. list of items which included manual transmission and navigation. Using one of the online auto search sites a 2012 BMW 328i from Bavarian appeared. This car was loaded with low miles and a price to sell. I couldn't believe it was still available. I sent an email request for information and was contacted the next day. Once I spoke to Scott, he said people just didn't want a manual transmission. I could not let this car go. We handled everything by phone, email and FedEx. My first inquiry was on 10/01/2013 and the car was delivered to Richmond, VA 10/09/2013. Their professionalism and friendliness is impeccable. I would highly recommend Bavarian BMW and Scott Magyar. More

My experience at Bavarian BMW was very positive. I couldn't have had a more helpful salesperson. He searched the country to find the car I imagined I wanted (I wasn't even sure it existed when we firs couldn't have had a more helpful salesperson. He searched the country to find the car I imagined I wanted (I wasn't even sure it existed when we first went in to look),and was very patient when I had points of indecision. The purchasing experience was totally hassle free. I love my new car. More