BMW of Rochester Hills

Dr.P, new customer, long time BMW user >25yrs Sammie Naoum was excellent. Very friendly, helpful and informative. Pays full attention to the customers. I have been using BMW and Mercedes Benz sinc Sammie Naoum was excellent. Very friendly, helpful and informative. Pays full attention to the customers. I have been using BMW and Mercedes Benz since 1990 and first time I felt well treated at this place and its worth my time driving one hour to come here first time and I am sure I will be a recurrent customer to them The owner, the manager Matthew and all the staff are very cordial , friendly and helpful. Great service and great experience. Sammie Naoum is awsome and great!!!. More

Frank Sands Thank you Frank for helping me select my X3. I love it! You were very knowledgeable and i appreciate your patience on a Saturday afternoon purchase! Thank you Frank for helping me select my X3. I love it! You were very knowledgeable and i appreciate your patience on a Saturday afternoon purchase! More

First BMW Thank you Tonya for helping me decide to go with BMW over all of the other brands that I was considering for my first import car. You were always ver Thank you Tonya for helping me decide to go with BMW over all of the other brands that I was considering for my first import car. You were always very accessible and patient with me as I was making my decision as to which one to get. I really appreciate the time you took and that you followed up with me even though the process took about a month to complete. The car is beautiful and even though I have had it for only a few days I know absolutely that I made the right decision and I look forward to being part of the BMW community and family! Ken S. More

New 535 I had a great experience working with Sammi and the staff...very helpful and knowledgeable. I wasn't pressured at all. Definitely would recommended th I had a great experience working with Sammi and the staff...very helpful and knowledgeable. I wasn't pressured at all. Definitely would recommended this dealership and Sammi. -Lamia More

Excellent! Very good team and facility dealing with the ultimate driving machine! Thanks to his natural affability, his caring attitude and his multicultural Very good team and facility dealing with the ultimate driving machine! Thanks to his natural affability, his caring attitude and his multicultural background, Sammi Naoum, the salesperson that handled my purchase, will make you feel home. From negotiation to delivery, Sammi will carefully listen to your questions and will answer them right to the point and at your own pace, while providing caring insights. I knew when I was on the phone with him for the first time, that Sammi will make my purchase a smooth and productive experience. For example, I traded in a car, I did not have the time to remove the floor mats that were battered by snow, dirt, and road salt. He handed them back to me all cleaaned like new in a classy bag. Sammi will exceed your expectations! He execises humility and respect! He is definitely off the chart in my excellence scale! Beyond the personnel and facility, the product is addictive! Hery from Rochester Hills More

Excellent sales experience to delivery We special ordered a 2015 X3 from Brad to get the exact options and color combination we wanted. 2 weeks later, we decided to add in an additional pac We special ordered a 2015 X3 from Brad to get the exact options and color combination we wanted. 2 weeks later, we decided to add in an additional package and Brad was able to accommodate and make the necessary changes. Vehicle arrived around the time frame that was given to us and we picked it up the next day. Overall, it was a very good experience and we will definitely buy from Brad and this dealership again. More

Excellent experience Erick Grabruck was great!! He was friendly, knowledgable and able to get me exactly the price I wanted. I appreciated the fact that he introduced me t Erick Grabruck was great!! He was friendly, knowledgable and able to get me exactly the price I wanted. I appreciated the fact that he introduced me to everyone at the dealership, it was a nice personal touch. I will definitely be shopping at BMW of Rochester again. Thank You! More

Incredible Experience Wonderful organization.. Top shelf. Experience, professionalism, detail, and knowledge from when you enter the front to driving off in your new vehi Wonderful organization.. Top shelf. Experience, professionalism, detail, and knowledge from when you enter the front to driving off in your new vehicle. Will recommend & return for future business. More

Wonderful!! After emailing back and forth a bit with David and Maryanne, I decided to take my chances and venture out to the dealership in my last month of pregna After emailing back and forth a bit with David and Maryanne, I decided to take my chances and venture out to the dealership in my last month of pregnancy. Honestly, I didn't have huge expectations.... Much to my surprise, the deal was indeed as good as it seemed and surprisingly, I walked out with a new sparkly lease, and one less thing to have to do with a new baby. David was extremely pleasant to deal with, very friendly, knowledgeable, and FAST!!! And a big thank you to Maryanne for giving me a heads up on the deals, couldn't be more pleased! This is one happy mama :) More

Very satisfied customer I have been a long-time customer of this dealership and have always had a wonderful experience. Sammi Naoum was very patient and helpful when trying I have been a long-time customer of this dealership and have always had a wonderful experience. Sammi Naoum was very patient and helpful when trying to aid me in deciding which vehicle I wanted to lease. All employees were kind and pleasant. More